Implementing service quality based on ISO/IEC 20000 : a management guide
by
 
Kunas, Michael.

Title
: 
Implementing service quality based on ISO/IEC 20000 : a management guide

Author
: 
Kunas, Michael.

ISBN
: 
9781849284431

Personal Author
: 
Kunas, Michael.

Edition
: 
Third edition.

Physical Description
: 
1 online resource (109 pages)

Local Note
: 
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Subject Term
: 
Business enterprises -- Computer networks.
 
Industrial management.
 
Information technology -- Management.

Genre
: 
Electronic books.

Electronic Access
: 
Click to View


Shelf NumberItem BarcodeShelf LocationShelf LocationHolding Information
HD30.37 .K86 20121013315-1001Ebook CentralEbook Central