Introduction / Making service work for poor people: a scholar's perspective / Why is a World Development Report on making services work for poor people needed? / Poverty in Russia / The experience of the private not-for-profit health sector in Uganda / Basic services: a basic right / The Madrasa Early Childhood Programme in East Africa / Evidence from a study of vouchers for private schooling in Colombia / The rural private practicioner / Delivering infrastructure: a strategic framework / Employment of farmers and poverty alleviation in China / Getting health services to the poor: incentives, efficiency, and health system performance / Bolivia's plan for achieving education for all goals / Rushing to help the poor through participation many be self-defeating / Tanzania's experience with education / How aid modalities influence the effectiveness of public expenditures in developing countries: a bilateral donor perspective / Financing development / Conclusion: making services work for poor people