Cost accounting : the foundation of management control / Richard Siegrist -- Management control structure and process / Richard Siegrist -- The next generation of information technology in the health care industry / John B. Foley and Eric J. Bieber -- Leadership / David Javitch -- Ethics and the business of the health care professional / S. Smith and Joseph Sanfilippo -- Applied business law / S. Smith and Joseph Sanfilippo -- Quality improvement in healthcare / Eric J. Bieber and William Annable -- Strategic planning creating a culture of quality and safety / Eric J. Bieber and Jennifer Radin -- Organizational development / David Javitch -- Motivation / David Javitch -- Negotiations / David Javitch -- Communication skills / Shruti Malik and Joseph Sanfilippo -- Competitive marketing / Linda MacCracken and Richard Siegrist -- The patient experience / Richard Siegrist -- The modern hospital/physician relationship / Eric J. Bieber and Elizabeth Hammack -- Entrepreneurship in health care / Richard Siegrist -- Risk management / Joseph Sanfilippo and S. Smith -- Extended case studies / David Javitch.