1. The Concepts and Characteristics of Knowledge Intensive Business Services -- Concept of Knowledge Intensive Business Services -- Typology of Knowledge Intensive Business Services -- Characteristic of Knowledge Intensive Business Service -- 2. Innovative Characteristics of Knowledge Intensive Business Services -- Theory of Service Innovation -- The Characteristic of Service Innovation -- Model of Service Innovation -- Method -- Sample -- Measures -- Analysis and Results -- Descriptive Statistics -- Statistical Analysis -- Discussion -- 3. New Service Development Performance -- Introduction -- A Literature Review on NSD Performance Dimension -- Conceptual Framework of NSD Performance -- Financial Performance -- Customer Performance -- Internal Process Performance -- Learning and Growth Performance -- Research Method -- Level of NSD Performance Measure -- Research Subject -- Item and Scale Construction -- Analyses -- Conclusion -- 4. Identifying Determinants of Top Performing New Service Development Activities -- Introduction -- Research Conceptualization -- Macro Level Dimensions -- Meso Level Dimensions -- Micro Level Variable -- Research Methods -- Pretests and Measures -- Sample and Procedure -- Performance Measure -- Identification of the Predictive Factors for Top Performing NSD Activities -- Finds -- Discussion -- Conclusion -- 5. Knowledge Intensive Service Activities in Chinese Software Industry -- The Innovative Source of Manufacturing Informationization -- Classification of Manufacturing Informationization Technologies -- The Relationship of Different Manufacturing Informationization Technologies -- The Characteristics of Manufacturing Informationization -- Conclusion -- Performance of software Industry in China -- The indictors Measuring the Inputs and Outputs of Software Industry -- The Theory of DEA -- Data Processing Method and Result -- Conclusion -- Reference.