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      Cover image for Customer-centered telecommunications services marketing
      1. 
      Customer-centered telecommunications services marketing
      by 
      Strouse, Karen G.
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      Customer-centered telecommunications services marketing Strouse, Karen G.
      Cover image for Dental hizmetlerde ilişkisel pazarlama ve algılanan hizmet kalitesinin müşteri sadakatine etkisinde algılanan fiyat adaletinin aracı rol = The effect of relationship marketing and perceived service quality on customer loyalty in dental services the mediating role of perceived price fairness
      2. 
      Cover image for Quality of experience engineering for customer added value services : from evaluation to monitoring
      3. 
      Quality of experience engineering for customer added value services : from evaluation to monitoring
      by 
      Mellouk, Abdelhamid, editor.
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      Quality of experience engineering for customer added value services : from evaluation to monitoring /
      Cover image for Bank 2.0 how customer behaviour and technology will change the future of financial services
      4. 
      Bank 2.0 how customer behaviour and technology will change the future of financial services
      by 
      King, Brett.
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      Bank 2.0 how customer behaviour and technology will change the future of financial services / King
      Cover image for Services marketing : integrating customer focus across the firm
      5. 
      Services marketing : integrating customer focus across the firm
      by 
      Zeithaml, Valarie A.
      Format: 
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      Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.
      Cover image for Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
      6. 
      Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
      by 
      şenyurt, Lale
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      Excerpt: 
      Measuring the customer satisfaction of services offered by a social security organization in Turkey
      Cover image for Customer orientation in highly relational services: antecedents and consequences
      7. 
      Customer orientation in highly relational services: antecedents and consequences
      by 
      Mediano, Javier Morales, author.
      http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqm&rft_dat=xri:pqdiss:13875468
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      Customer orientation in highly relational services: antecedents and consequences / Mediano, Javier
      Cover image for Müşteri hizmetleri yönetimi
      8. 
      Müşteri hizmetleri yönetimi
      by 
      Brown, Andrew
      Format: 
      Excerpt: 
      Customer services -- Management.
      Cover image for Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice
      9. 
      Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice
      by 
      Polese, Francesco, editor.
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      Customer services -- Management -- Congresses.
      Cover image for Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results
      10. 
      Cover image for High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce
      11. 
      High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce
      by 
      Solomon, Micah.
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      Customer services -- Technological innovations.
      Cover image for Innovation and quality improvement in service organizations
      12. 
      Innovation and quality improvement in service organizations
      by 
      Chapman, R. L. (Ross L.)
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      Customer services -- Quality control.
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