Overview -- Design -- Architecture -- Features common to many applications -- Specifics about your application -- Taking (assuming?) responsibility for an application -- Change control -- Installing software -- Support software -- Updates and patches -- Supporting your application -- Disaster recover -- Handling problems with the application -- Repetitive activities -- Security -- The server -- Tuning -- The network -- Your organization -- The user's viewpoint -- The vendor -- The government gets involved -- System tools - common -- System tools - microsoft -- System tools - unix -- Tools you can or should develop -- Third party tools -- Troubleshooting tips -- Things to do in advance that pay off -- Things that will happen that you don't want to think about -- The end of days - decommissioning an application -- What every application administrator should know -- Education -- Parting advice, perhaps unsolicited.