
The Effect of e-Service Quality on Perceived Value, Satisfaction and Loyalty: An Updated e-Service Quality Scale for an Online Shopping Context
Title:
The Effect of e-Service Quality on Perceived Value, Satisfaction and Loyalty: An Updated e-Service Quality Scale for an Online Shopping Context
Author:
Vajrapana, Paphajree, author.
Physical Description:
1 electronic resource (89 pages)
General Note:
Source: Dissertation Abstracts International, Volume: 80-08(E), Section: B.
Advisors: Patricia T. Huddleston Committee members: Anastasia Kononova; Hairong Li; Serena Miller.
Local Note:
School code: 0128