Aldershot, England ; Burlington, VT : Ashgate, c2007.
Physical Description:
xxii, 334 p. : ill.
Contents:
Setting the stage : an overview of healthcare -- Risk and the harm caused by healthcare -- Healthcare : a dysfunctional system -- Naming, blaming and shaming -- Human error and complex systems -- Knowing what to do -- Ethics, professional behaviour and regulation -- When things go wrong : looking after the people involved -- When things go wrong : preventing a recurrence -- Getting the best out of people -- Getting the best out of the system -- Where to now?
