The changing context of governance : implications for administration and justice / Andrew Gamble and Robert Thomas -- Delivering choice and administering justice : contested logics of public services / John Clarke, Janet Newman -- Developments in E-Government / Helen Margetts and Martin Partington -- The audit society : helping to develop or undermine trust in government / Irvine Lapsley and Jeremy Lonsdale -- Changes in human rights / David Feldman -- Understanding and analysing administrative justice / Michael Adler -- The organisation of administrative justice systems : the role of political mistrust / Robert A. Kagan -- A cultural analysis of administrative justice / Simon Halliday and Colin Scott -- Through the eyes of bureaucrats : how front-line officials understand administrative justice / Marc Hertoch -- Towards the horizontal effect of administrative justice principles / Dawn Oliver -- Where and how should the private sector ombudsman be seen in the administrative justice landscape? / Walter Merricks -- Administrative justice in Australia / Robin Creyke -- Administrative justice from a continental european perspective / Albertjan Tollenaar and Ko de Ridder -- Administrative justice in a Scandinavian legal context : from a liberal and a social state to a market state or a milieu state / Carsten Henrichsen -- Grievances, remedies and the state : revisited and re-appraised / Patrick Birkinshaw -- A holistic approach to administrative justice? / Tom Mullen -- Joining up citizen redress in UK central government / Patrick Dunleavy ... [et al.]. -- Current developments in the UK : complaints procedures and ombudsmen / Jackie Gulland -- Current developments in the UK : system building : from tribunals to administrative justice / Brian Thompson.