A framework for analyzing collective bargaining and labor relations -- The historical evolution of the U.S. labor relations system -- The law and legal systems -- The role of the environment -- Management strategies and structures for collective bargaining -- Union strategies and structures for representing workers -- Union organizing and bargaining structures -- The negotiations process and strikes -- Dispute resolution procedures -- Contract terms and employment outcomes -- Workplace labor relations -- Conflict resolution at the workplace -- Collective bargaining in the public sector -- Global pressures : multinational employers, international unionism, and NGOs -- Labor relations in other countries -- The future of U.S. labor policy and labor relations.