Understanding empathy and needs-based awareness -- Introducing the third dimension and integrated clarity -- Capitalizing on the human element -- Basic principles of nonviolent communication -- Applying needs-based awareness to the workplace -- Making empathy actionable -- How to increase self-productivity -- How to increase interpersonal productivity -- How to increase team or organizational productivity -- Needs-based decision-making tools -- Transforming our workplaces -- Healing workplace anger, guilt, fear, and shame -- Connecting with people who stretch our skills -- Implications for the future of workplaces.