The invisible lever -- The state of organizations today -- Putting the Business Partner RoadMap to work : a case study -- Increasing sales revenue -- Increasing sales revenue : a case study -- Powering productivity -- Powering productivity : a case study -- Decreasing turnover -- Finding root causes and solving turnover : a case study -- Driving results : a case study for small-to-medium sized organizations -- Breaking down data silos to drive results -- Bringing data together to find solutions -- Creating metrics that drive results -- The front-line manager's view -- Invisible levers for external business challenges -- Setting HR strategy -- HR's "seat at the table" -- Trusted advisor status -- Concluding remarks -- Appendices.