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Author: ProQuest (Firm)

Author

Evenson, Renee, 1951-

(4)

(2)

Gallagher, Richard S.

(2)

(2)

Hansal, Alexander.

(2)

Jaffe, Joseph, 1970-

(2)

Van Belleghem, Steven.

(2)

(1)

(1)

Alderman, Jerry D.

(1)

Allen, Mark, 1953-

(1)

Applegate, Jill.

(1)

(1)

Aurifeille, Jacques-Marie.

(1)

Bacon, Terry R.

(1)

Bain, Mark Alexander.

(1)

Ballantyne, David.

(1)

(1)

(1)

Bellefroid, Vincent.

(1)

Benioff, Marc R., 1964-

(1)

(1)

Bhattacharya, Dipankar.

(1)

Bink, Audrey J. M.

(1)

Bleeke, Nancy Noel.

(1)

(1)

Bloching, Bjorn.

(1)

Boatwright, Peter.

(1)

Bragg, Steven M.

(1)

Breazeale, Michael, 1964-

(1)

(1)

Brogniez, Jan, 1965-

(1)

Brooks, Roger L.

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

Buttle, Francis.

(1)

Cagan, Jonathan, 1961-

(1)

Callaway, JoAnn, 1944-

(1)

Callaway, Joseph, 1943-

(1)

Cervo, Dalton, 1967-

(1)

Cook, Sarah, 1955-

(1)

(1)

(1)

(1)

Diamond, Stephanie.

(1)

Diefendorff, James.

(1)

Doane, Darryl S.

(1)

Dufek, Donald F.

(1)

Edvardsson, Bo, 1952-

(1)

Ehrlich, Evelyn, 1950-

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Engeseth, Stefan.

(1)

Fanelli, Duke, 1954-

(1)

Farkas, Victoria J.

(1)

(1)

Fetscherin, Marc.

(1)

Finney, Martha I.

(1)

Fisk, Raymond P.

(1)

Fjermestad, Jerry.

(1)

Ford, Robert C.

(1)

(1)

Fournier, Susan.

(1)

Fragasso, Philip M., 1950-

(1)

Fredricks, Karen S.

(1)

(1)

(1)

Fuller, Edwin D., 1945-

(1)

(1)

Garber, Peter R.

(1)

Gerson, Richard F.

(1)

(1)

Gold, Steven J. (Steven James)

(1)

Goldenberg, Barton J.

(1)

Goldman, Jeremy.

(1)

Goodman, John A.

(1)

(1)

Grandey, Alicia.

(1)

(1)

Güngör, Hüseyin.

(1)

Hall, Stacey, 1965-

(1)

(1)

Harrison, Doug, 1965-

(1)

Havens, John C.

(1)

Holloman, Christer.

(1)

(1)

Horrocks, Tony.

(1)

(1)

International Association of Business Communicators.

(1)

Jacka, J. Mike.

(1)

James, Janice (Janice Sue)

(1)

Johnston, Mark W.

(1)

Joseph, Jim, 1963-

(1)

Kandampully, Jay.

(1)

(1)

Kerkhof, Peter.

(1)

King, David Lee, 1966-

(1)

Knapp, Rob, 1946-

(1)

Kraus, Stephen.

(1)

Kumar, V., 1957-

(1)

(1)

(1)

Latham, Gary P.

(1)

(1)

Lencioni, Patrick, 1965-

(1)

Lentz, Sterling.

(1)

Levinson, Jay Conrad.

(1)

Lowenstein, Michael W., 1942-

(1)

(1)

MacInnis, Deborah J.

(1)

Magaña, Angel.

(1)

Marcinko, David E. (David Edward)

(1)

Marshall, Greg W.

(1)

Martin, William B.

(1)

McDonald, Kelly.

(1)

Medlin, Christopher.

(1)

O'Leary, Steve.

(1)

Ogunlaru, Rasheed, 1970-

(1)

(1)

(1)

Patterson, John R. (John Rice), 1951-

(1)

(1)

(1)

Performance Associates, Inc.

(1)

Petersen, J. Andrew.

(1)

(1)

Pigues, D. Keith.

(1)

Priester, Joseph W.

(1)

Pugh, David G. (David George), 1944-

(1)

(1)

(1)

(1)

Raines, Susan S.

(1)

(1)

Rao, Padmanabha.

(1)

Reis Pinheiro, Carlos Andre, 1940-

(1)

(1)

Rogers, Martha, 1952-

(1)

Romano, Nicholas C.

(1)

(1)

(1)

Rupp, Deborah E., 1975-

(1)

(1)

Sachs, Sybille.

(1)

Sartain, Libby, 1954-

(1)

Schmitt, Bernd.

(1)

Schuster, Camille Passler, 1950-

(1)

(1)

(1)

Scott, Peter R., 1964-

(1)

Shankar, Chandru.

(1)

(1)

Sielhorst, Thomas vor der.

(1)

Siess, Judith A.

(1)

(1)

(1)

Society for Consumer Psychology.

(1)

(1)

Solomon, Michael R.

(1)

Stanley, Colleen.

(1)

(1)

Stratten, Scott.

(1)

Strouse, Karen G.

(1)

Sturdy, Graham R.

(1)

Sundarm, Venkatesan.

(1)

Tarla, Nicolae.

(1)

Taylor, Jim, 1947-

(1)

Thomas, Ann, 1951-

(1)

Thomas, Bill, 1955-

(1)

Tisdell, C. A. (Clement Allan)

(1)

(1)

Tobler, Stefan.

(1)

Trevail, Charles.

(1)

(1)

Varghese, Danny.

(1)

Vlaskovits, Patrick.

(1)

Weigl, Michael.

(1)

Whitehead, Michael J. R.

(1)

Whitehead, Michael.

(1)

Woodcock, Neil.

(1)

(1)

Xu, Jun, Ph. D., 1960-

(1)

(1)

(1)

(1)

Zimmerman, Wesley.

(1)

Material Type

Language

(129)

(1)

(1)

Publication Date

-

(24)

(23)

(17)

(16)

(10)

(8)

(7)

(7)

(5)

(5)

(4)

(2)

(1)

(1)

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(1)

Subject

Electronic books.

(131)

Customer relations.

(74)

Customer services.

(25)

Customer relations -- Management.

(23)

Customer relations -- Management -- Data processing.

(14)

Relationship marketing.

(14)

(9)

(8)

Branding (Marketing)

(7)

Customer loyalty.

(7)

(7)

Customer relations -- Data processing.

(6)

Internet marketing.

(6)

(6)

Consumer satisfaction.

(5)

Customer relations -- Management -- Computer programs.

(5)

Success in business.

(5)

Management information systems.

(4)

(4)

Business communication.

(3)

Consumer behavior.

(3)

Customer relations -- Technological innovations.

(3)

Employees -- Training of.

(3)

Interpersonal relations.

(3)

Sales management.

(3)

Strategic planning.

(3)

Customer relations -- Data processing -- Computer programs.

(2)

Customer relations -- United States.

(2)

Customer services -- Management.

(2)

Customer services -- United States.

(2)

Electronic commerce.

(2)

Entrepreneurship.

(2)

Information technology -- Management.

(2)

Internet marketing -- Social aspects.

(2)

(2)

Management -- Social aspects.

(2)

Marketing -- Management -- Data processing.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Open source software.

(2)

Organizational behavior.

(2)

Personnel management.

(2)

Product management.

(2)

Sales management -- Data processing.

(2)

Salesforce (Online service)

(2)

Selling -- Psychological aspects.

(2)

Service industries -- Management.

(2)

Social media -- Economic aspects.

(2)

Social media -- Marketing.

(2)

Act! (Computer file)

(1)

Advertising -- Libraries.

(1)

Affluent consumers.

(1)

Application software -- Development.

(1)

(1)

(1)

Brand name products -- Management.

(1)

Business -- Data processing.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business intelligence.

(1)

Business logistics.

(1)

Business networks.

(1)

Business referrals.

(1)

(1)

Chief executive officers.

(1)

Competition, International.

(1)

Conflict management -- Case studies.

(1)

Conflict management.

(1)

Consumers' preferences -- Longitudinal studies.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Corporate culture.

(1)

Creative ability in business.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Humor.

(1)

Customer relations -- Longitudinal studies.

(1)

Customer relations -- Management -- Social aspects.

(1)

Customer relations -- Management -- Statistical methods.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- Social aspects -- United States -- History.

(1)

Customer relations -- Social aspects.

(1)

Customer services -- Humor.

(1)

Customer services -- Management -- Humor.

(1)

Customer services -- Marketing.

(1)

Customer services -- Terminology.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Database marketing.

(1)

Emotional intelligence.

(1)

Employees -- Attitudes.

(1)

Financial planners -- Marketing.

(1)

Financial services industry -- Computer network resources.

(1)

Financial services industry -- Management.

(1)

Financial services industry -- United States -- Marketing.

(1)

Industrial management.

(1)

Industrial relations.

(1)

Interactive marketing.

(1)

International business enterprises -- Management.

(1)

Internet marketing -- Management -- Computer programs.

(1)

Internet marketing -- Management.

(1)

(1)

Interorganizational relations.

(1)

Investment advisor-client relationships.

(1)

Investment advisors.

(1)

Libraries -- Marketing.

(1)

Libraries -- Public relations.

(1)

Management information systems -- Case studies.

(1)

(1)

Marketing -- Management.

(1)

Marketing research.

(1)

Medical offices -- Management.

(1)

Medicine -- Practice -- Finance.

(1)

Minority business enterprises -- United States -- History.

(1)

New products -- Management -- Case studies.

(1)

New products -- Management.

(1)

(1)

Nonverbal communication in the workplace.

(1)

Online social networks -- Economic aspects.

(1)

Oracle (Computer file)

(1)

Oracle Applications.

(1)

Organizational effectiveness.

(1)

Personnel departments -- Management.

(1)

Personnel management -- Psychological aspects.

(1)

Personnel management -- Vocational guidance.

(1)

Production planning.

(1)

Psychology, Industrial.

(1)

Public services (Libraries)

(1)

Quality control.

(1)

Reengineering (Management) -- Case studies.

(1)

Relationship marketing -- Research.

(1)

Sales management -- Computer programs.

(1)

Salesforce.com (Firm)

(1)

Small business -- Management.

(1)

Small business -- Social aspects -- United States -- History.

(1)

Small business marketing.

(1)

Social marketing.

(1)

Social networks.

(1)

Success in business -- United States.

(1)

Telecommunication -- Customer services.

(1)

Telecommunication -- Marketing.

(1)

Total quality management.

(1)

Trust -- Economic aspects.

(1)

United States -- Race relations.

(1)

User interfaces (Computer systems) -- Case studies.

(1)

Library

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Cover image for Customer care excellence how to create an effective customer focus

Customer care excellence how to create an effective customer focus

13.

Customer care excellence how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Excerpt:

Customer relations.

Cover image for How to win friends and influence profits the art of winning more business from your clients

How to win friends and influence profits the art of winning more business from your clients

14.

How to win friends and influence profits the art of winning more business from your clients

by

Kean, David.

Format:

Excerpt:

Customer relations.

Cover image for Marketing for rainmakers 52 rules of engagement to attract and retain customers for life

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life

15.

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life

by

Fragasso, Philip M., 1950-

Format:

Excerpt:

Customer relations.

Cover image for Customer loyalty, retention, and customer relationship management

Customer loyalty, retention, and customer relationship management

16.

Customer loyalty, retention, and customer relationship management

by

ProQuest (Firm)

Format:

Excerpt:

Customer relations.

Cover image for Customer relationship management an Emerald guide.

Customer relationship management an Emerald guide.

17.

Customer relationship management an Emerald guide.

by

ProQuest (Firm)

Format:

Excerpt:

Customer relations.

Cover image for Service recovery and service continuity

Service recovery and service continuity

18.

Service recovery and service continuity

by

Baron, Steve.

Format:

Excerpt:

Customer relations.

Cover image for Customer service training 101 quick and easy techniques that get great results

Customer service training 101 quick and easy techniques that get great results

19.

Customer service training 101 quick and easy techniques that get great results

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer relations.

Cover image for Attracting perfect customers the power of strategic synchronicity

Attracting perfect customers the power of strategic synchronicity

20.

Attracting perfect customers the power of strategic synchronicity

by

Hall, Stacey, 1965-

Format:

Excerpt:

Customer relations.

Cover image for Beyond customer service, revised

Beyond customer service, revised

21.

Beyond customer service, revised

by

Gerson, Richard F.

Format:

Excerpt:

Customer relations.

Cover image for Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011

22.

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics CRM 2011

by

Sinay, Damian.

Format:

Excerpt:

Customer relations -- Data processing -- Computer programs.

Cover image for Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

23.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

by

McDonald, Kelly.

Format:

Excerpt:

Customer relations.

Cover image for Wired and dangerous how your customers have changed and what to do about it

Wired and dangerous how your customers have changed and what to do about it

24.

Wired and dangerous how your customers have changed and what to do about it

by

Bell, Chip R.

Format:

Excerpt:

Customer relations.

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