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      by 
      Goodman, Michael B., author.
      Format: 
      Excerpt: 
      Part I. Understanding business cultures around the world -- 1. Language and communication -- 2
      by 
      Forey, Gail, 1961-
      Format: 
      Excerpt: 
      understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language