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Author

ProQuest (Firm)

(131)

SpringerLink (Online service)

(5)

Evenson, Renee, 1951-

(4)

(2)

Chierici, Roberto, author.

(2)

Ehrlich, Evelyn, 1950-

(2)

Fox, Jeffrey J.

(2)

Gallagher, Richard S.

(2)

Gitomer, Jeffrey

(2)

Goodey, Paul, author.

(2)

(2)

Hansal, Alexander.

(2)

Jaffe, Joseph, 1970-

(2)

Kumar, V., 1957-

(2)

Marshall, Greg W.

(2)

Mazzucchelli, Alice, author.

(2)

(2)

Tanner, John F., author.

(2)

Van Belleghem, Steven.

(2)

Abbazia, Mary, author.

(1)

Abergel, Frédéric. editor.

(1)

(1)

(1)

(1)

Aktepe, Cemalettin

(1)

Alderman, Jerry D.

(1)

Allen, Cyrus, author.

(1)

Allen, Mark, 1953-

(1)

Altunışık, Remzi, ortak yazar

(1)

American Management Association, issuing body.

(1)

Andersen, Steve (Stephen S.), 1952- author.

(1)

Angot, Jacques, author.

(1)

Annis, Michael.

(1)

(1)

Applegate, Jill.

(1)

(1)

(1)

Aurifeille, Jacques-Marie.

(1)

Baan, Paul. editor.

(1)

Bacon, Terry R.

(1)

Bain, Mark Alexander.

(1)

(1)

Ballantyne, David.

(1)

(1)

Baytekin, E. Pelin, ortak yazar

(1)

Baş, Mehmet, joint author

(1)

Başal, Murat, yazar.

(1)

Başaran Alagöz, Selda.

(1)

(1)

Bellefroid, Vincent.

(1)

Benioff, Marc R., 1964-

(1)

(1)

Berke, Adam, author.

(1)

Beute, Ethan, 1973- author.

(1)

Bhattacharya, Dipankar.

(1)

Bink, Audrey J. M.

(1)

Blanchard, Kenneth H., writer of foreword.

(1)

Bleeke, Nancy Noel.

(1)

(1)

Bliss, Jeanne, author.

(1)

Bloching, Bjorn.

(1)

Blunt, Carolyn.

(1)

Boatwright, Peter.

(1)

Bock, Koen W. de, editor.

(1)

Bora, Aksu, translated

(1)

Bragg, Steven M.

(1)

Breazeale, Michael, 1964-

(1)

(1)

Brogniez, Jan, 1965-

(1)

Brooks, Roger L.

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

Buttle, Francis.

(1)

Cadiat, Anne-Christine, editor.

(1)

Cagan, Jonathan, 1961-

(1)

Calkins, Tim, editor.

(1)

Callaway, JoAnn, 1944-

(1)

Callaway, Joseph, 1943-

(1)

Cankoçak, Onur, translated

(1)

Capelle, Ronald G.

(1)

Cenkçiler, Dilek.

(1)

Cervo, Dalton, 1967-

(1)

Chakrabarti, Bikas K. editor.

(1)

Chakraborti, Anirban. editor.

(1)

Chorianopoulos, Antonios, author.

(1)

Chumpitaz, Ruben, author.

(1)

Church, Brian T., author.

(1)

Cook, Sarah, 1955-

(1)

(1)

Coppenhaver, Robert, author.

(1)

Coussement, Kristof, editor.

(1)

(1)

Cundari, Aldo, author.

(1)

Cylinder, cover designer.

(1)

(1)

De la O Hernandez-Lopez, Maria, editor.

(1)

Delers, Antoine, author.

(1)

Demirbağ, Ebru.

(1)

(1)

Dempster, Craig, author.

(1)

Dew, Robert, author.

(1)

Diamond, Stephanie.

(1)

Diefendorff, James.

(1)

Doane, Darryl S.

(1)

(1)

Dufek, Donald F.

(1)

Duru, Eylül, editör

(1)

Edvardsson, Bo, 1952-

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Engeseth, Stefan.

(1)

Fanelli, Duke, 1954-

(1)

Fanelli, Duke, 1954- .

(1)

Farkas, Victoria J.

(1)

Fernández-Amaya, Lucia, editor.

(1)

(1)

Fetscherin, Marc.

(1)

Fidan, Yahya, edited

(1)

Finney, Martha I.

(1)

Fisk, Raymond P.

(1)

Fjermestad, Jerry.

(1)

Fleming, Noah, author.

(1)

Flu, Melvin Brand, 1966- author.

(1)

Ford, Robert C.

(1)

(1)

Foster, Rv Timothy

(1)

Fournier, Susan.

(1)

Fragasso, Philip M., 1950-

(1)

(1)

Francis, Colleen, 1970- author.

(1)

Frawley, Andrew, author.

(1)

Fredricks, Karen S.

(1)

(1)

Fukuda, Shuichi. editor.

(1)

(1)

Fuller, Edwin D., 1945-

(1)

Fulton, Greg, author.

(1)

(1)

Garber, Peter R.

(1)

Gates, Melissa, illustrator.

(1)

Geelhoed, Jeroen.

(1)

Gerson, Richard F.

(1)

Ghosh, Asim. editor.

(1)

(1)

Gold, Steven J. (Steven James)

(1)

Goldenberg, Barton J.

(1)

Goldman, Jeremy.

(1)

Goldstein, Sheldon D., author.

(1)

Goodman, John A.

(1)

Goodman, John A., author.

(1)

(1)

Gothelf, Jeff, author.

(1)

Grandey, Alicia.

(1)

(1)

Guittin, Irène, author.

(1)

Gureja, Gopal K., author.

(1)

Göksel, Ahmet B.

(1)

Gönenç, Meral, translated

(1)

Güngör, Hüseyin.

(1)

(1)

Hall, Stacey, 1965-

(1)

Halloran, Tim, 1969-

(1)

(1)

(1)

Harrison, Doug, 1965-

(1)

Havens, John C.

(1)

Haverkamp, Michael.

(1)

Hays, Catharine, 1958- author.

(1)

Hazeldine, Simon.

(1)

Henderson, Michael, author.

(1)

Hill-Wilson, Martin.

(1)

Hofmaier, Richard, author.

(1)

Holloman, Christer.

(1)

(1)

Horrocks, Tony.

(1)

(1)

International Association of Business Communicators.

(1)

Jacka, J. Mike.

(1)

Jaffe, David, 1963- author.

(1)

James, Janice (Janice Sue)

(1)

James, Janice (Janice Sue), editor.

(1)

Jamieson, Craig M., author.

(1)

Johnston, Mark W.

(1)

Johnston, Mark W., author.

(1)

Jones, Daniel T., joint author

(1)

Joseph, Jim, 1963-

(1)

Joshi, Atul, author.

(1)

Kafalı, Elçin.

(1)

Kahn, Barbara E., writer of foreword.

(1)

Kandampully, Jay.

(1)

Kao, Liz, author.

(1)

Kaspar, Wendi Arant, author.

(1)

Kaufman, Matt, author.

(1)

Kawasaki, Guy, author of introduction, etc.

(1)

Kaynak, Sezai, edited

(1)

(1)

Keiningham, Timothy L., author.

(1)

Keremoğlu, Selçuk.

(1)

Kerkhof, Peter.

(1)

Khanna, Tarun, author.

(1)

Material Type

Başkent Thesis

Language

(239)

(30)

(3)

(3)

(2)

(1)

Publication Date

-

(38)

(27)

(26)

(23)

(21)

(20)

(15)

(14)

(12)

(12)

(12)

(11)

(10)

(7)

(6)

(6)

(5)

(4)

(4)

(3)

(3)

(3)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Electronic books.

(227)

Customer relations.

(163)

Customer relations -- Management.

(53)

Customer services.

(39)

Müşteri ilişkileri.

(30)

Relationship marketing.

(25)

Customer relations -- Management -- Data processing.

(20)

Business networks.

(17)

Customer loyalty.

(16)

(16)

(15)

Internet marketing.

(14)

(14)

Consumer satisfaction.

(12)

Branding (Marketing)

(11)

Consumer behavior.

(11)

(11)

Müşteri ilişkileri -- Yönetim.

(9)

(9)

Management information systems.

(8)

Sales management.

(8)

Success in business.

(8)

Customer relations -- Data processing.

(7)

Interpersonal relations.

(7)

Strategic planning.

(6)

Customer relations -- Management -- Computer programs.

(5)

(5)

Salesforce (Online service)

(5)

Business communication.

(4)

Customer relations -- Technological innovations.

(4)

Customer relations -- United States.

(4)

(4)

Marketing -- Management -- Data processing.

(4)

Marketing -- Management.

(4)

Müşteri davranışı.

(4)

Organizational behavior.

(4)

Organizational effectiveness.

(4)

Product management.

(4)

Sales management -- Data processing.

(4)

(4)

Communication in marketing.

(3)

Consumers' preferences.

(3)

Corporate culture.

(3)

Customer services -- United States.

(3)

Economics/Management Science.

(3)

Employees -- Training of.

(3)

Entrepreneurship.

(3)

Industrial management.

(3)

Information technology -- Management.

(3)

(3)

Müşteri bağlılığı.

(3)

Public services (Libraries)

(3)

Selling -- Psychological aspects.

(3)

Social media -- Economic aspects.

(3)

Social media -- Marketing.

(3)

(2)

Başarı, işletmelerde.

(2)

Business Information Systems.

(2)

Business planning.

(2)

Business referrals.

(2)

Chief executive officers.

(2)

Conflict management.

(2)

Creative ability in business.

(2)

Customer relations -- Case studies.

(2)

Customer relations -- Data processing -- Computer programs.

(2)

Customer services -- Management.

(2)

(2)

Database marketing.

(2)

Economics/Management Science, general.

(2)

Electronic commerce.

(2)

Employees -- Attitudes.

(2)

Engineering Economics, Organization, Logistics, Marketing.

(2)

Engineering economy.

(2)

Financial planners -- Marketing.

(2)

Financial services industry -- Computer network resources.

(2)

Financial services industry -- United States -- Marketing.

(2)

Internet marketing -- Social aspects.

(2)

Kişilerarası ilişkiler.

(2)

Libraries -- Public relations.

(2)

Management -- Social aspects.

(2)

Management information systems -- Case studies.

(2)

Marketing -- Social aspects.

(2)

Müşteri hizmetleri.

(2)

New products -- Management -- Case studies.

(2)

New products -- Management.

(2)

(2)

Online social networks.

(2)

Open source software.

(2)

Organizational change.

(2)

Personnel management.

(2)

Reengineering (Management) -- Case studies.

(2)

(2)

(2)

Service industries -- Management.

(2)

Social networks.

(2)

Success in business -- United States.

(2)

User interfaces (Computer systems) -- Case studies.

(2)

(2)

(1)

(1)

(1)

Act! (Computer file)

(1)

Advertising -- Libraries.

(1)

Advertising -- Psychological aspects.

(1)

Affluent consumers.

(1)

Application software -- Development.

(1)

BUSINESS & ECONOMICS -- Customer Relations.

(1)

BUSINESS & ECONOMICS -- Industrial Management.

(1)

BUSINESS & ECONOMICS -- Management Science.

(1)

BUSINESS & ECONOMICS -- Management.

(1)

BUSINESS & ECONOMICS -- Organizational Behavior.

(1)

BUSINESS & ECONOMICS -- Production & Operations Management.

(1)

BUSINESS & ECONOMICS -- Strategic Planning.

(1)

BUSINESS & ECONOMICS / Industrial Management.

(1)

BUSINESS & ECONOMICS / Management Science.

(1)

BUSINESS & ECONOMICS / Management.

(1)

BUSINESS & ECONOMICS / Organizational Behavior.

(1)

Başarı, işletmelerde -- Birleşik Devletler.

(1)

Bedrijfsprocessen.

(1)

Behavioral psychology.

(1)

(1)

Bilgi yönetimi.

(1)

(1)

Brand loyalty -- Dissertations, academic -- Turkey.

(1)

(1)

Brand name products -- Management.

(1)

Brand name products.

(1)

Business -- Data processing.

(1)

Business -- Dissertations, academic -- Turkey.

(1)

Business communication -- Blogs.

(1)

Business enterprises -- Computer networks.

(1)

Business enterprises -- Finance.

(1)

Business etiquette.

(1)

Business intelligence.

(1)

Business logistics.

(1)

Business networks

(1)

COMPUTERS -- Database Management -- General.

(1)

COMPUTERS -- Desktop Applications -- Databases.

(1)

COMPUTERS -- System Administration -- Storage & Retrieval.

(1)

Call centers -- Management.

(1)

(1)

Career development.

(1)

(1)

Cognitive neuroscience.

(1)

Cognitive psychology.

(1)

Communication in organizations.

(1)

(1)

Competition, International.

(1)

Conflict management -- Case studies.

(1)

Consumer complaints.

(1)

Consumer profiling.

(1)

Consumers -- Developing countries.

(1)

Consumers -- Professional relationships.

(1)

Consumers -- Psychology.

(1)

Consumers -- Research.

(1)

Consumers' preferences -- Longitudinal studies.

(1)

(1)

Consumption (Economics)

(1)

Corporate culture -- United States.

(1)

Corporations -- Growth.

(1)

Corporations -- Sociological aspects -- United States.

(1)

Corporations -- Valuation.

(1)

Cultural property -- Protection -- Handbooks, manuals, etc.

(1)

Cultural property -- Security measures -- Handbooks, manuals, etc.

(1)

Customer Relations

(1)

Customer Relationship Management.

(1)

Customer logalty.

(1)

Customer relations (Management)

(1)

Customer relations -- Congresses.

(1)

Customer relations -- Developing countries.

(1)

Customer relations -- Dissertations, academic -- Turkey.

(1)

Customer relations -- Germany.

(1)

Customer relations -- Humor.

(1)

Customer relations -- India.

(1)

Customer relations -- Longitudinal studies.

(1)

Customer relations -- Managament.

(1)

Customer relations -- Management -- Case studies.

(1)

Customer relations -- Management -- Dissertations, academic -- Turkey.

(1)

Customer relations -- Management -- Social aspects.

(1)

Customer relations -- Management -- Statistical methods.

(1)

Customer relations -- Management -- Statistical models.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations -- Social aspects -- United States -- History.

(1)

Customer relations -- Social aspects.

(1)

Customer services -- Congresses.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Humor.

(1)

Customer services -- Management -- Humor.

(1)

Customer services -- Marketing.

(1)

Customer services -- Social aspects.

(1)

Customer services -- Technological innovations.

(1)

Customer services -- Terminology.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Database management.

(1)

Decision making -- Psychological aspects.

(1)

Distributiekanalen.

(1)

Electronic commerce -- Management.

(1)

Electronics commerce.

(1)

Elektronik ticaret.

(1)

Library

Başkent Library

Shelf Location

Central Library

Elsevier E-Book Collections

Kazan Vocational School

Private Collection Serdar Özersin

Proquest E-Thesis Collection

Special Collection Sercan-İlhan Gülsün (2. Floor)

Thesis Collection

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Cover image for Müşteri ilişkileri yönetimi (CRM) : bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi

Müşteri ilişkileri yönetimi (CRM) : bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi

61.

Müşteri ilişkileri yönetimi (CRM) : bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi

by

Başaran Alagöz, Selda.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Sorularla müşteri ilişkileri yönetimi

Sorularla müşteri ilişkileri yönetimi

62.

Sorularla müşteri ilişkileri yönetimi

by

Demirbağ, Ebru.

Format:

Excerpt:

Customer relations -- Management.

Cover image for From voices to results-voice of customer questions, tools and analysis : proven techniques for understanding and engaging with your customers

From voices to results-voice of customer questions, tools and analysis : proven techniques for understanding and engaging with your customers

63.

From voices to results-voice of customer questions, tools and analysis : proven techniques for understanding and engaging with your customers

by

Coppenhaver, Robert, author.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Managing customer experience and relationships : a strategic framework

Managing customer experience and relationships : a strategic framework

64.

Managing customer experience and relationships : a strategic framework

by

Peppers, Don, author.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

65.

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

by

Chierici, Roberto, author.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Comment conclure une vente? : 10 astuces pour convertir un prospect en client

Comment conclure une vente? : 10 astuces pour convertir un prospect en client

66.

Comment conclure une vente? : 10 astuces pour convertir un prospect en client

by

Guittin, Irène, author.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Kündigungsmanagement von Kundenbeziehungen : Kommunikationsstrategien zur Beendigung von Geschäftsbeziehungen

Kündigungsmanagement von Kundenbeziehungen : Kommunikationsstrategien zur Beendigung von Geschäftsbeziehungen

67.

Kündigungsmanagement von Kundenbeziehungen : Kommunikationsstrategien zur Beendigung von Geschäftsbeziehungen

by

Schwartz, Isabell, author.

Format:

Excerpt:

Customer relations -- Germany.

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Chief customer officer 2.0 : how to build your customer-driven growth engine

68.

Chief customer officer 2.0 : how to build your customer-driven growth engine

by

Bliss, Jeanne, author.

Format:

Excerpt:

Customer relations -- Management.

Cover image for Connected CRM : implementing a big-data-driven, customer-centric business strategy

Connected CRM : implementing a big-data-driven, customer-centric business strategy

69.

Connected CRM : implementing a big-data-driven, customer-centric business strategy

by

Williams, David, 1963-

Format:

Excerpt:

Customer relations -- Management.

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Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM

70.

Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM

by

Shrivastava, Mohith, author.

Format:

Excerpt:

Customer relations -- Managament.

Cover image for Customer relationship management using business intelligence

Customer relationship management using business intelligence

71.

Customer relationship management using business intelligence

by

Sturdy, Graham R.

Format:

Excerpt:

Customer relations -- Management.

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Winning with customers a playbook for B2B

72.

Winning with customers a playbook for B2B

by

Pigues, D. Keith.

Format:

Excerpt:

Customer relations -- Management.

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