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ProQuest (Firm)

(97)

SpringerLink (Online service)

(10)

Evenson, Renee, 1951-

(5)

(3)

(3)

Barlow, Janelle, 1943-

(2)

(2)

Christensen, Clayton M.

(2)

DiJulius, John R., 1964-

(2)

Doane, Darryl S.

(2)

Fikouras, Ioannis.

(2)

Gallagher, Richard S.

(2)

Gerson, Richard F.

(2)

Gustafsson, Anders.

(2)

Kaminow, Ivan P., 1930-

(2)

(2)

(2)

Mulligan, Catherine.

(2)

(2)

Performance Associates, Inc.

(2)

Rezapour, Shabnam.

(2)

(2)

(2)

Solomon, Micah.

(2)

(2)

Washington State University. Marketing. degree granting institution.

(2)

Willner, Alan E.

(2)

Zanjirani Farahani, Reza.

(2)

(1)

Adler, Carlye, author.

(1)

Ahmad, Nisar, author.

(1)

(1)

Alderman, Jerry D.

(1)

Alderson, Keanon J., author.

(1)

Alegre, Helena, author.

(1)

Alkibay, Sanem.

(1)

Allen, Danica R., 1959- author.

(1)

Allen, Mark, 1953-

(1)

Altinay, Levent, editor.

(1)

Altschuler, Max, 1987- author.

(1)

American Management Association, issuing body.

(1)

American Society for Quality.

(1)

American Water Works Association.

(1)

Applegate, Jill.

(1)

Arbek, Ömer, Dr., yazar.

(1)

(1)

Ayhan, Doğan Yaşar.

(1)

Bachmann, Kremena.

(1)

Baird, Kristin, author.

(1)

(1)

(1)

Barnhart, Cynthia.

(1)

(1)

Behrens, H. W. A.

(1)

Berkovi, Jack, author.

(1)

Berridge, Eric, author.

(1)

Bitner, Mary Jo.

(1)

Bitner, Mary Jo., author.

(1)

Blanchard, Kenneth H., author.

(1)

(1)

Blunt, Carolyn.

(1)

Bolton, Ruth N. (Ruth Nancy), author.

(1)

Bora, Aksu, translated

(1)

(1)

Bratianu, Constantin. editor.

(1)

Bretherick, Leslie, editor

(1)

(1)

Brown, Stephen Walter, 1943-, author.

(1)

Bulut, Emrah, çeviri editörü

(1)

Buttle, Francis.

(1)

Callaway, JoAnn, 1944-

(1)

Callaway, Joseph, 1943-

(1)

Candiotto, Roberto, author.

(1)

Cankoçak, Onur, translated

(1)

Catena, Marco, 1977-

(1)

Cervo, Dalton, 1967-

(1)

Chakrapani, Chuck

(1)

Chandrashekara, B.

(1)

Chang, Wei-Lun., author.

(1)

Chapman, R. L. (Ross L.)

(1)

Chesbrough, Henry William.

(1)

Chevalier, Michel.

(1)

Chinunda, Emmanuel Danstan.

(1)

Chinyio, E. (Ezekiel)

(1)

Church, Brian T., author.

(1)

Collardi, Boris F. J.

(1)

Collier, Marsha.

(1)

Colorado Technical University. Business. degree granting institution.

(1)

Consumer Focus (Great Britain)

(1)

Cook, Sarah, 1955-

(1)

Cranfield University (United Kingdom). School of Management. degree granting institution.

(1)

Cuadra-Sanchez, Antonio, editor.

(1)

Currie, Wendy, 1960-

(1)

(1)

D'Ausilio, Rosanne, 1941-

(1)

Dahir, Hazim., author.

(1)

(1)

Davis, Robert A., 1947-

(1)

Dean, Alison M.

(1)

(1)

Deng, Shuigang, author.

(1)

Doucett, Elisabeth, author.

(1)

Dry, Bil., author.

(1)

Dunckley, Lynne.

(1)

Edson, John, 1966-

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Engin, Cemal, prepared

(1)

Entrepreneur Press.

(1)

Eser, Zeliha, Prof. Dr., yazar

(1)

Eskerod, Pernille.

(1)

Estampe, Dominique, author.

(1)

(1)

Fairchild, Joseph, author.

(1)

Farmer, James, 1944-

(1)

(1)

Field, Joy M., author.

(1)

Fisk, Raymond P.

(1)

Flu, Melvin Brand, 1966- author.

(1)

(1)

Fragasso, Philip M., 1950-

(1)

(1)

Galavan, Robert.

(1)

Garber, Peter R.

(1)

Gargiulo, Pascual Ángel. editor.

(1)

Gates, Melissa, illustrator.

(1)

Giménez, Josep F. Valls.

(1)

Glanz, Barbara A., author.

(1)

Goodman, John A.

(1)

Goodman, John A., author.

(1)

Grady, Jeffrey O.

(1)

Great Britain: Cabinet Office,.

(1)

(1)

Gruenberg, Michael L., 1946- author.

(1)

Gummesson, Evert, editor.

(1)

Gunasekaran, A.

(1)

Gureja, Gopal K., author.

(1)

(1)

Gurugé, Anura.

(1)

Gutsatz, Michel.

(1)

Gülfidan, İlker.

(1)

Halinen, Aino, 1961-

(1)

(1)

Hastings, Hunter., author.

(1)

Hayes, Bob E., 1963- author.

(1)

Henderson, Michael, author.

(1)

Hennig, Teresa, 1958-

(1)

Hens, Thorsten.

(1)

Herman, Carl A., author.

(1)

Heskett, James L., author.

(1)

Hill-Wilson, Martin.

(1)

Hornick, Mark F.

(1)

(1)

Iles-Smith, Peter.

(1)

Impact Innovation Ltd.

(1)

Inghilleri, Leonardo.

(1)

Institution of Chemical Engineers (Great Britain)

(1)

International Business Machines Corporation. International Technical Support Organization.

(1)

International Conference on EuroGOOS (1st : 1996 : Hague, Netherlands)

(1)

Iowa State University. Apparel, Events and Hospitality Management. degree granting institution.

(1)

Jaffe, David, 1963- author.

(1)

Jaffe, Joseph, 1970-

(1)

(1)

Jepsen, Anna Lund, 1963-

(1)

Jurewicz, Lynn.

(1)

Kandampully, Jay.

(1)

(1)

Karabas, Ismail, author.

(1)

Karras, Vasilis.

(1)

Kaynak, Sezai, edited

(1)

Kelly, Anthony, M. Sc.

(1)

Khan, Amin, author.

(1)

Kim, ShinHye, author.

(1)

(1)

Kloppenborg, Timothy J., 1953-, editor.

(1)

Korkmaz, Sezer.

(1)

Kosoglow, Mark, author.

(1)

(1)

Kuzmeski, Maribeth.

(1)

Kwan, Stephen. editor.

(1)

Kılıç, Mustafa.

(1)

La Roche, Michael.

(1)

Lai, Wendy, cover designer.

(1)

(1)

Laning, Laurence J., editor.

(1)

Large, David, 1940-

(1)

Le Bon, Joël (College teacher), author.

(1)

Leader, Joseph Paul, author.

(1)

Leeuvan, Wendy Van, editor.

(1)

Li, Tonghui, author.

(1)

Lin, Guiping. author.

(1)

Liu, Shunzhong. author.

(1)

Loeffler, Bruce, author.

(1)

Lowenstein, Michael W., 1942-

(1)

Lowenstein, Michael W., 1942- author.

(1)

Luo, Yi, author.

(1)

Løvlie, Lavrans, 1969- author.

(1)

Macaulay, Linda A.

(1)

Magnini, Vincent P., author.

(1)

Marcadé, Erik.

(1)

Material Type

Başkent Thesis

Language

(211)

(15)

(2)

Publication Date

-

(21)

(18)

(18)

(16)

(15)

(14)

(14)

(13)

(13)

(13)

(12)

(11)

(9)

(8)

(7)

(6)

(5)

(3)

(3)

(3)

(3)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Electronic books.

(186)

Customer services.

(93)

Customer relations.

(37)

Customer services -- Management.

(23)

Consumer satisfaction.

(17)

(11)

Customer loyalty.

(10)

Customer relations -- Management.

(9)

(8)

Economics/Management Science.

(8)

Success in business.

(7)

Customer services -- Technological innovations.

(6)

Müşteri hizmetleri.

(6)

Service industries.

(6)

(5)

Banks and banking -- Customer services.

(5)

Electronic commerce.

(5)

Industrial management.

(5)

Service industries -- Marketing.

(5)

(5)

(4)

Creative ability in business.

(4)

Customer services -- Quality control.

(4)

Customer services -- United States.

(4)

Delivery of goods -- Management.

(4)

Internet marketing.

(4)

(4)

Müşteri hizmeti.

(4)

Quality control.

(4)

(4)

(3)

Brand name products.

(3)

Business communication.

(3)

Business logistics.

(3)

Customer relations -- United States.

(3)

Customer services -- Evaluation.

(3)

Employees -- Training of.

(3)

Endüstriyel yönetim.

(3)

Engineering Economics, Organization, Logistics, Marketing.

(3)

Engineering economy.

(3)

Industrial engineering.

(3)

Industrial procurement.

(3)

(3)

Marketing channels -- Management.

(3)

Müşteri hizmetleri -- Yönetim.

(3)

Optical fiber communication.

(3)

Relationship marketing.

(3)

(3)

(3)

(3)

value co-creation

(3)

(2)

BUSINESS & ECONOMICS -- Production & Operations Management.

(2)

Bank management.

(2)

Business administration.

(2)

Business/Management Science, general.

(2)

Call centers -- Management.

(2)

(2)

Computer industry -- Customer services -- Management.

(2)

Consumer behavior.

(2)

Consumer profiling.

(2)

Corporate culture.

(2)

Customer services -- Information technology.

(2)

Customer services -- Marketing.

(2)

Electronic resource.

(2)

Endüstriyel tedarik.

(2)

(2)

(2)

Financial services industry.

(2)

Hizmet endüstrisi -- Pazarlama.

(2)

Information Systems and Communication Service.

(2)

Information services industry -- Customer services.

(2)

Information technology.

(2)

Innovation/Technology Management.

(2)

Internet Protocol multimedia subsystem.

(2)

Libraries -- Customer services.

(2)

Mal teslimi -- Yönetim.

(2)

Malzeme yönetimi.

(2)

Marketing -- Technological innovations.

(2)

Materials management.

(2)

Müşteri hizmeti -- Yönetim.

(2)

Müşteri ilişkileri.

(2)

Optical fiber communication -- Equipment and supplies.

(2)

Production management.

(2)

Professions -- Marketing.

(2)

Project management.

(2)

Service industries -- Customer services.

(2)

Service industries -- Management.

(2)

Service industries -- Quality control.

(2)

Technological innovations.

(2)

Telecommunication systems -- Management.

(2)

Total quality management.

(2)

(2)

(2)

(2)

(2)

(2)

(2)

service innovation

(2)

service inventory

(2)

service process design

(2)

service provider

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Acquisitions (Libraries)

(1)

Advertising -- Psychological aspects.

(1)

Advertising agencies -- Customer services -- Finland -- Case studies.

(1)

(1)

Aeronautics, Commercial.

(1)

Airlines -- Customer services.

(1)

(1)

Akıllı ajanlar (bilgisayar yazılımı) -- Tezler, akademik -- Türkiye.

(1)

Apple Computer, Inc.

(1)

Artificial intelligence.

(1)

Auctions -- Computer network resources.

(1)

Automobile industry and trade.

(1)

BUSINESS & ECONOMICS -- Business Communication -- General.

(1)

BUSINESS & ECONOMICS -- Project Management.

(1)

Baglantılı pazarlama.

(1)

Bank accounts -- Brazil.

(1)

Bank management -- Quality control.

(1)

Banka yönetimi -- Kalite kontrol.

(1)

Bankalar ve bankacılık -- Müşteri hizmetleri.

(1)

Bankalar ve bankacılık -- Otomasyon.

(1)

Banks and banking -- Automation.

(1)

Banks and banking -- Brazil.

(1)

Banks and banking -- Customer services -- Brazil.

(1)

Banks and banking -- Customer services -- Great Britain.

(1)

Banks and banking -- Data processing.

(1)

Banks and banking -- Developing countries.

(1)

Başarı, İşletmelerde.

(1)

Bedrijfsorganisatie.

(1)

(1)

Broadband communication systems.

(1)

Business -- Dissertations, academic -- Turkey.

(1)

Business -- Mathematical models.

(1)

Business Information Systems.

(1)

Business enterprises -- Africa.

(1)

Business logistics -- Dissertations, academic -- Turkey.

(1)

Business names.

(1)

Business planning.

(1)

Business referrals.

(1)

(1)

COMPUTERS -- Database Management -- General.

(1)

COMPUTERS -- Desktop Applications -- Databases.

(1)

COMPUTERS -- Operating Systems -- General.

(1)

COMPUTERS -- System Administration -- Email Administration.

(1)

COMPUTERS -- System Administration -- Storage & Retrieval.

(1)

Cable television.

(1)

Call center agents -- India -- Social conditions.

(1)

Call centers -- Computer network resources.

(1)

Carbon footprint

(1)

Chemicals -- Safety measures -- Handbooks, manuals, etc.

(1)

Chemicals -- Safety measures.

(1)

Civil engineering.

(1)

(1)

Client/server computing.

(1)

Clinical psychology.

(1)

Commerce-Business.

(1)

Communication in management.

(1)

Communication in the building trades.

(1)

Competition, International.

(1)

Computer industry.

(1)

Computer software -- Development.

(1)

(1)

Conference papers and proceedings.

(1)

Construction industry -- Customer services.

(1)

Consumer complaints.

(1)

Consumer protection -- Law and legislation -- Turkey.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumer satisfaction -- Research.

(1)

Consumers -- Psychology.

(1)

(1)

Convergence (Telecommunication)

(1)

Corporate culture -- United States.

(1)

Corporate profits.

(1)

Corporations -- Sociological aspects -- United States.

(1)

Curtis Memorial Library (Brunswick, Me.)

(1)

Customer loyalty -- Research.

(1)

Customer relations -- Congresses.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Humor.

(1)

Customer relations -- Technological innovations.

(1)

Customer services -- Africa.

(1)

Customer services -- Congresses.

(1)

Customer services -- Data processing.

(1)

Customer services -- Great Britain.

(1)

Customer services -- Humor.

(1)

Customer services -- Law and legislation -- Turkey.

(1)

Customer services -- Management -- Congresses.

(1)

Library

Başkent Library

Shelf Location

Central Library

Elsevier E-Book Collections

Private Collection Serdar Özersin

Proquest E-Thesis Collection

Thesis Collection

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Cover image for Enhancing customer experience in the service industry : a global perspective

Enhancing customer experience in the service industry : a global perspective

13.

Enhancing customer experience in the service industry : a global perspective

by

Altinay, Levent, editor.

Format:

Excerpt:

Service industries -- Customer services.

Cover image for What to say to a porcupine 20 humorous tales that get to the heart of great customer service

What to say to a porcupine 20 humorous tales that get to the heart of great customer service

14.

What to say to a porcupine 20 humorous tales that get to the heart of great customer service

by

Gallagher, Richard S.

Format:

Excerpt:

Customer services -- Management -- Humor.

Cover image for How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

15.

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

by

Chakrapani, Chuck

Format:

Excerpt:

Customer services -- Quality control.

Cover image for Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

16.

Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

by

Korkmaz, Sezer.

Format:

Excerpt:

Customer services.

Cover image for Service apres-vente et marketing

Service apres-vente et marketing

17.

Service apres-vente et marketing

by

Ziller, Jacques

Format:

Excerpt:

Customer services.

Cover image for The simple truths of service : inspired by Johnny the bagger

The simple truths of service : inspired by Johnny the bagger

18.

The simple truths of service : inspired by Johnny the bagger

by

Blanchard, Kenneth H., author.

Format:

Excerpt:

Customer services.

Cover image for Win the customer : 70 simple rules for sensational service

Win the customer : 70 simple rules for sensational service

19.

Win the customer : 70 simple rules for sensational service

by

Martins, Flavio, author.

Format:

Excerpt:

Customer services.

Cover image for Customer obsessed : a whole company approach to delivering exceptional customer experiences

Customer obsessed : a whole company approach to delivering exceptional customer experiences

20.

Customer obsessed : a whole company approach to delivering exceptional customer experiences

by

Berridge, Eric, author.

Format:

Excerpt:

Customer services.

Cover image for L'analisi dell'innovazione nei servizi professionali

L'analisi dell'innovazione nei servizi professionali

21.

L'analisi dell'innovazione nei servizi professionali

by

Tomo, Andrea, author.

Format:

Excerpt:

Customer services.

Cover image for The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence

22.

The experience : the 5 principles of Disney service and relationship excellence

by

Loeffler, Bruce, author.

Format:

Excerpt:

Customer services.

Cover image for What great service leaders know and do : creating breakthroughs in service firm

What great service leaders know and do : creating breakthroughs in service firm

23.

What great service leaders know and do : creating breakthroughs in service firm

by

Heskett, James L., author.

Format:

Excerpt:

Customer services.

Cover image for Effective client management in professional services : how to build successful client relationships

Effective client management in professional services : how to build successful client relationships

24.

Effective client management in professional services : how to build successful client relationships

by

Berkovi, Jack, author.

Format:

Excerpt:

Customer services.

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