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Language: English

Author

ProQuest (Firm)

(97)

SpringerLink (Online service)

(10)

Evenson, Renee, 1951-

(5)

(3)

(3)

Barlow, Janelle, 1943-

(2)

DiJulius, John R., 1964-

(2)

Doane, Darryl S.

(2)

Fikouras, Ioannis.

(2)

Gallagher, Richard S.

(2)

Gerson, Richard F.

(2)

Gustafsson, Anders.

(2)

Kaminow, Ivan P., 1930-

(2)

(2)

(2)

Mulligan, Catherine.

(2)

(2)

Performance Associates, Inc.

(2)

Rezapour, Shabnam.

(2)

(2)

(2)

Solomon, Micah.

(2)

(2)

Washington State University. Marketing. degree granting institution.

(2)

Willner, Alan E.

(2)

Zanjirani Farahani, Reza.

(2)

(1)

Adler, Carlye, author.

(1)

Ahmad, Nisar, author.

(1)

Alderman, Jerry D.

(1)

Alderson, Keanon J., author.

(1)

Alegre, Helena, author.

(1)

Allen, Danica R., 1959- author.

(1)

Allen, Mark, 1953-

(1)

Altinay, Levent, editor.

(1)

Altschuler, Max, 1987- author.

(1)

American Management Association, issuing body.

(1)

American Society for Quality.

(1)

American Water Works Association.

(1)

Applegate, Jill.

(1)

(1)

Bachmann, Kremena.

(1)

Baird, Kristin, author.

(1)

(1)

(1)

Barnhart, Cynthia.

(1)

(1)

Behrens, H. W. A.

(1)

Berkovi, Jack, author.

(1)

Berridge, Eric, author.

(1)

Bitner, Mary Jo., author.

(1)

Blanchard, Kenneth H., author.

(1)

(1)

Blunt, Carolyn.

(1)

Bolton, Ruth N. (Ruth Nancy), author.

(1)

(1)

Bratianu, Constantin. editor.

(1)

Bretherick, Leslie, editor

(1)

Brown, Stephen Walter, 1943-, author.

(1)

Buttle, Francis.

(1)

Callaway, JoAnn, 1944-

(1)

Callaway, Joseph, 1943-

(1)

Catena, Marco, 1977-

(1)

Cervo, Dalton, 1967-

(1)

Chandrashekara, B.

(1)

Chang, Wei-Lun., author.

(1)

Chapman, R. L. (Ross L.)

(1)

Chesbrough, Henry William.

(1)

Chevalier, Michel.

(1)

Chinunda, Emmanuel Danstan.

(1)

Chinyio, E. (Ezekiel)

(1)

Christensen, Clayton M.

(1)

Church, Brian T., author.

(1)

Collardi, Boris F. J.

(1)

Collier, Marsha.

(1)

Colorado Technical University. Business. degree granting institution.

(1)

Consumer Focus (Great Britain)

(1)

Cook, Sarah, 1955-

(1)

Cranfield University (United Kingdom). School of Management. degree granting institution.

(1)

Cuadra-Sanchez, Antonio, editor.

(1)

Currie, Wendy, 1960-

(1)

(1)

D'Ausilio, Rosanne, 1941-

(1)

Dahir, Hazim., author.

(1)

(1)

Davis, Robert A., 1947-

(1)

Dean, Alison M.

(1)

Deng, Shuigang, author.

(1)

Doucett, Elisabeth, author.

(1)

Dry, Bil., author.

(1)

Dunckley, Lynne.

(1)

Edson, John, 1966-

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Entrepreneur Press.

(1)

Eskerod, Pernille.

(1)

Estampe, Dominique, author.

(1)

(1)

Fairchild, Joseph, author.

(1)

Farmer, James, 1944-

(1)

(1)

Field, Joy M., author.

(1)

Fisk, Raymond P.

(1)

Flu, Melvin Brand, 1966- author.

(1)

(1)

Fragasso, Philip M., 1950-

(1)

Galavan, Robert.

(1)

Garber, Peter R.

(1)

Gargiulo, Pascual Ángel. editor.

(1)

Gates, Melissa, illustrator.

(1)

Giménez, Josep F. Valls.

(1)

Glanz, Barbara A., author.

(1)

Goodman, John A.

(1)

Goodman, John A., author.

(1)

Grady, Jeffrey O.

(1)

Great Britain: Cabinet Office,.

(1)

(1)

Gruenberg, Michael L., 1946- author.

(1)

Gummesson, Evert, editor.

(1)

Gunasekaran, A.

(1)

Gureja, Gopal K., author.

(1)

(1)

Gurugé, Anura.

(1)

Gutsatz, Michel.

(1)

Halinen, Aino, 1961-

(1)

(1)

Hastings, Hunter., author.

(1)

Hayes, Bob E., 1963- author.

(1)

Henderson, Michael, author.

(1)

Hennig, Teresa, 1958-

(1)

Hens, Thorsten.

(1)

Herman, Carl A., author.

(1)

Heskett, James L., author.

(1)

Hill-Wilson, Martin.

(1)

Hornick, Mark F.

(1)

(1)

Iles-Smith, Peter.

(1)

Impact Innovation Ltd.

(1)

Inghilleri, Leonardo.

(1)

Institution of Chemical Engineers (Great Britain)

(1)

International Business Machines Corporation. International Technical Support Organization.

(1)

International Conference on EuroGOOS (1st : 1996 : Hague, Netherlands)

(1)

Iowa State University. Apparel, Events and Hospitality Management. degree granting institution.

(1)

Jaffe, David, 1963- author.

(1)

Jaffe, Joseph, 1970-

(1)

(1)

Jepsen, Anna Lund, 1963-

(1)

Jurewicz, Lynn.

(1)

Kandampully, Jay.

(1)

(1)

Karabas, Ismail, author.

(1)

Karras, Vasilis.

(1)

Kelly, Anthony, M. Sc.

(1)

Khan, Amin, author.

(1)

Kim, ShinHye, author.

(1)

(1)

Kloppenborg, Timothy J., 1953-, editor.

(1)

Kosoglow, Mark, author.

(1)

(1)

Kuzmeski, Maribeth.

(1)

Kwan, Stephen. editor.

(1)

La Roche, Michael.

(1)

Lai, Wendy, cover designer.

(1)

(1)

Laning, Laurence J., editor.

(1)

Large, David, 1940-

(1)

Le Bon, Joël (College teacher), author.

(1)

Leader, Joseph Paul, author.

(1)

Leeuvan, Wendy Van, editor.

(1)

Li, Tonghui, author.

(1)

Lin, Guiping. author.

(1)

Liu, Shunzhong. author.

(1)

Loeffler, Bruce, author.

(1)

Lowenstein, Michael W., 1942-

(1)

Lowenstein, Michael W., 1942- author.

(1)

Luo, Yi, author.

(1)

Løvlie, Lavrans, 1969- author.

(1)

Macaulay, Linda A.

(1)

Magnini, Vincent P., author.

(1)

Marcadé, Erik.

(1)

Markides, Constantinos.

(1)

Martin, William B.

(1)

Martins, Flavio, author.

(1)

Materla, Tejaswi, author.

(1)

McDonald, Kelly.

(1)

McDougall, J. S.

(1)

Mediano, Javier Morales, author.

(1)

Medina, Manny, author.

(1)

Mehta, Nick, 1977- author.

(1)

Mele, Cristina, editor.

(1)

Mellouk, Abdelhamid, editor.

(1)

(1)

Mesones-Arroyo, Humberto Luis. editor.

(1)

(1)

Miller, Andrew, 1973-, author.

(1)

Mirchandani, Kiran, 1968-

(1)

Mishra, Abhishek, editor.

(1)

Missouri University of Science and Technology. Engineering Management. degree granting institution.

(1)

Mitchell, Dave, 1961-

(1)

Moore, Lorraine A., author.

(1)

Material Type

Publication Date

-

(20)

(18)

(18)

(16)

(13)

(13)

(13)

(13)

(12)

(11)

(11)

(8)

(8)

(8)

(6)

(6)

(3)

(3)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

Subject

Electronic books.

(184)

Customer services.

(83)

Customer relations.

(35)

Customer services -- Management.

(18)

Consumer satisfaction.

(16)

Customer loyalty.

(10)

(10)

Customer relations -- Management.

(9)

(8)

Economics/Management Science.

(8)

Customer services -- Technological innovations.

(6)

Service industries.

(6)

Success in business.

(6)

(5)

Electronic commerce.

(5)

(5)

(4)

Banks and banking -- Customer services.

(4)

Customer services -- United States.

(4)

Internet marketing.

(4)

(4)

Quality control.

(4)

(4)

(3)

Brand name products.

(3)

Business communication.

(3)

Business logistics.

(3)

Creative ability in business.

(3)

Customer relations -- United States.

(3)

Customer services -- Evaluation.

(3)

Customer services -- Quality control.

(3)

Employees -- Training of.

(3)

Engineering Economics, Organization, Logistics, Marketing.

(3)

Engineering economy.

(3)

Industrial engineering.

(3)

Industrial management.

(3)

Optical fiber communication.

(3)

(3)

(3)

(3)

value co-creation

(3)

(2)

BUSINESS & ECONOMICS -- Production & Operations Management.

(2)

Bank management.

(2)

Business administration.

(2)

Business/Management Science, general.

(2)

Call centers -- Management.

(2)

(2)

Computer industry -- Customer services -- Management.

(2)

Consumer behavior.

(2)

Consumer profiling.

(2)

Customer services -- Marketing.

(2)

Delivery of goods -- Management.

(2)

Electronic resource.

(2)

(2)

(2)

Financial services industry.

(2)

Information Systems and Communication Service.

(2)

Information services industry -- Customer services.

(2)

Innovation/Technology Management.

(2)

Internet Protocol multimedia subsystem.

(2)

(2)

Libraries -- Customer services.

(2)

Marketing -- Technological innovations.

(2)

Optical fiber communication -- Equipment and supplies.

(2)

Production management.

(2)

Project management.

(2)

Relationship marketing.

(2)

Service industries -- Customer services.

(2)

Service industries -- Management.

(2)

Service industries -- Marketing.

(2)

Technological innovations.

(2)

Telecommunication systems -- Management.

(2)

(2)

(2)

(2)

(2)

(2)

(2)

service innovation

(2)

service inventory

(2)

service process design

(2)

service provider

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Acquisitions (Libraries)

(1)

Advertising -- Psychological aspects.

(1)

Advertising agencies -- Customer services -- Finland -- Case studies.

(1)

(1)

Aeronautics, Commercial.

(1)

Airlines -- Customer services.

(1)

(1)

Apple Computer, Inc.

(1)

Artificial intelligence.

(1)

Auctions -- Computer network resources.

(1)

Automobile industry and trade.

(1)

BUSINESS & ECONOMICS -- Business Communication -- General.

(1)

BUSINESS & ECONOMICS -- Project Management.

(1)

Bank accounts -- Brazil.

(1)

Banks and banking -- Brazil.

(1)

Banks and banking -- Customer services -- Brazil.

(1)

Banks and banking -- Customer services -- Great Britain.

(1)

Banks and banking -- Data processing.

(1)

Banks and banking -- Developing countries.

(1)

Başarı, İşletmelerde.

(1)

Bedrijfsorganisatie.

(1)

(1)

Broadband communication systems.

(1)

Business -- Mathematical models.

(1)

Business Information Systems.

(1)

Business enterprises -- Africa.

(1)

Business names.

(1)

Business planning.

(1)

Business referrals.

(1)

(1)

COMPUTERS -- Database Management -- General.

(1)

COMPUTERS -- Desktop Applications -- Databases.

(1)

COMPUTERS -- Operating Systems -- General.

(1)

COMPUTERS -- System Administration -- Email Administration.

(1)

COMPUTERS -- System Administration -- Storage & Retrieval.

(1)

Cable television.

(1)

Call center agents -- India -- Social conditions.

(1)

Call centers -- Computer network resources.

(1)

Carbon footprint

(1)

Chemicals -- Safety measures -- Handbooks, manuals, etc.

(1)

Chemicals -- Safety measures.

(1)

Civil engineering.

(1)

(1)

Client/server computing.

(1)

Clinical psychology.

(1)

Commerce-Business.

(1)

Communication in management.

(1)

Communication in the building trades.

(1)

Competition, International.

(1)

Computer industry.

(1)

Computer software -- Development.

(1)

(1)

Conference papers and proceedings.

(1)

Construction industry -- Customer services.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumer satisfaction -- Research.

(1)

Consumers -- Psychology.

(1)

(1)

Convergence (Telecommunication)

(1)

Corporate culture -- United States.

(1)

Corporate culture.

(1)

Corporate profits.

(1)

Corporations -- Sociological aspects -- United States.

(1)

Curtis Memorial Library (Brunswick, Me.)

(1)

Customer loyalty -- Research.

(1)

Customer relations -- Congresses.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Humor.

(1)

Customer relations -- Technological innovations.

(1)

Customer services -- Africa.

(1)

Customer services -- Congresses.

(1)

Customer services -- Data processing.

(1)

Customer services -- Great Britain.

(1)

Customer services -- Humor.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management -- Congresses.

(1)

Customer services -- Management -- Humor.

(1)

Customer services -- Management -- Research.

(1)

Customer services -- Quality control -- Research.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Social aspects.

(1)

Customer services -- Terminology.

(1)

Customer services -- United States -- Handbooks, manuals, etc.

(1)

Customer services-Communication systems.

(1)

Data integration (Computer science)

(1)

(1)

Data warehousing.

(1)

Database management.

(1)

Decision making -- Psychological aspects.

(1)

Department stores -- United States -- Management.

(1)

(1)

Economic policy.

(1)

Economics general.

(1)

Emotions -- Economic aspects.

(1)

(1)

Endüstriyel yönetim.

(1)

Engineering design.

(1)

Engineering economics.

(1)

Ethnology -- United States.

(1)

Executive coaching.

(1)

Executives -- Training of.

(1)

Exploration de données (Informatique)

(1)

(1)

Family-owned business enterprises.

(1)

Library

Başkent Library

Shelf Location

Central Library

Elsevier E-Book Collections

Proquest E-Thesis Collection

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Cover image for Customer obsessed : a whole company approach to delivering exceptional customer experiences

Customer obsessed : a whole company approach to delivering exceptional customer experiences

13.

Customer obsessed : a whole company approach to delivering exceptional customer experiences

by

Berridge, Eric, author.

Format:

Excerpt:

Customer services.

Cover image for The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence

14.

The experience : the 5 principles of Disney service and relationship excellence

by

Loeffler, Bruce, author.

Format:

Excerpt:

Customer services.

Cover image for What great service leaders know and do : creating breakthroughs in service firm

What great service leaders know and do : creating breakthroughs in service firm

15.

What great service leaders know and do : creating breakthroughs in service firm

by

Heskett, James L., author.

Format:

Excerpt:

Customer services.

Cover image for Effective client management in professional services : how to build successful client relationships

Effective client management in professional services : how to build successful client relationships

16.

Effective client management in professional services : how to build successful client relationships

by

Berkovi, Jack, author.

Format:

Excerpt:

Customer services.

Cover image for Organizational schizophrenia : impact on customer service quality

Organizational schizophrenia : impact on customer service quality

17.

Organizational schizophrenia : impact on customer service quality

by

Gureja, Gopal K., author.

Format:

Excerpt:

Customer services.

Cover image for Service-ability create a customer centric culture and gain competitive advantage

Service-ability create a customer centric culture and gain competitive advantage

18.

Service-ability create a customer centric culture and gain competitive advantage

by

Robson, Kevin.

Format:

Excerpt:

Customer services.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

19.

Delivering knock your socks off service

by

Performance Associates, Inc.

Format:

Excerpt:

Customer services.

Cover image for Exceptional service, exceptional profit the secrets of building a five-star customer service organization

Exceptional service, exceptional profit the secrets of building a five-star customer service organization

20.

Exceptional service, exceptional profit the secrets of building a five-star customer service organization

by

Inghilleri, Leonardo.

Format:

Excerpt:

Customer services.

Cover image for Customer service training 101 quick and easy techniques that get great results

Customer service training 101 quick and easy techniques that get great results

21.

Customer service training 101 quick and easy techniques that get great results

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer services.

Cover image for And the clients went wild! how savvy professionals win all the business they want

And the clients went wild! how savvy professionals win all the business they want

22.

And the clients went wild! how savvy professionals win all the business they want

by

Kuzmeski, Maribeth.

Format:

Excerpt:

Customer services.

Cover image for Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

23.

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

by

Goodman, John A.

Format:

Excerpt:

Customer services.

Cover image for The constant customer keep them coming back again and again and again ...

The constant customer keep them coming back again and again and again ...

24.

The constant customer keep them coming back again and again and again ...

by

Doane, Darryl S.

Format:

Excerpt:

Customer services.

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