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by
Nunan, Daniel, author.
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to consumer satisfaction. Conversely, in many professional roles effective use of emotional labour
by
Levitt, Jamie A., author.
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cognitive theory, Mehrabian-Russell model, congruence theory, the consumer-based model of authenticity, and
by
Sawatani, Yuriko. editor.
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-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual
by
Byrom, John.
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creating consumer trust and satisfaction -- 14.2.2.1 Factors influencing consumer trust -- 14.3 The case of

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