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      Cover image for Superior customer satisfaction and loyalty : engaging customers to drive performance
      25. 
      Superior customer satisfaction and loyalty : engaging customers to drive performance
      by 
      Goldstein, Sheldon D., author.
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      Superior customer satisfaction and loyalty : engaging customers to drive performance / Goldstein
      Cover image for The joyless economy the psychology of human satisfaction
      26. 
      The joyless economy the psychology of human satisfaction
      by 
      Scitovsky, Tibor.
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      The joyless economy the psychology of human satisfaction / Scitovsky, Tibor.
      Cover image for Commitment to work and job satisfaction studies of work orientations
      27. 
      Commitment to work and job satisfaction studies of work orientations
      by 
      Furåker, Bengt, 1943-
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      Commitment to work and job satisfaction studies of work orientations / Furåker, Bengt, 1943-
      Cover image for Assessing satisfaction in health and long term care practical approaches to hearing the voices of consumers
      28. 
      Assessing satisfaction in health and long term care practical approaches to hearing the voices of consumers
      by 
      Applebaum, Robert.
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      Assessing satisfaction in health and long term care practical approaches to hearing the voices of
      Cover image for Customer satisfaction practical tools for building important relationships
      29. 
      Customer satisfaction practical tools for building important relationships
      by 
      Scott, Dru.
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      Customer satisfaction practical tools for building important relationships / Scott, Dru.
      Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
      30. 
      Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
      by 
      Allen, Danica R., 1959- author.
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      and satisfaction metrics in the management of complex organizations / Allen, Danica R., 1959- author.
      Cover image for Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
      31. 
      Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
      by 
      Hayes, Bob E., 1963- author.
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      Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
      Cover image for Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
      32. 
      Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
      by 
      Burgess, Peter, editor.
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      satisfaction / Burgess, Peter, editor.
      Cover image for Factors affecting physician professional satisfaction and their implications for patient care, health systems, and health policy
      33. 
      Factors affecting physician professional satisfaction and their implications for patient care, health systems, and health policy
      by 
      Friedberg, Mark W., author.
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      Factors affecting physician professional satisfaction and their implications for patient care
      Cover image for Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
      34. 
      Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
      by 
      şenyurt, Lale
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      Excerpt: 
      Measuring the customer satisfaction of services offered by a social security organization in Turkey
      Cover image for How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
      35. 
      How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
      by 
      Chakrapani, Chuck
      Format: 
      Excerpt: 
      How to measure service quality & customer satisfaction : the informal field guide for tools and
      Cover image for The healthcare customer service revolution : the growing impact of managed care on patient satisfaction
      36. 
      The healthcare customer service revolution : the growing impact of managed care on patient satisfaction
      by 
      Zimmerman, David
      Format: 
      Excerpt: 
      satisfaction / Zimmerman, David
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