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Subject: Customer relations.

Author

ProQuest (Firm)

(24)

Evenson, Renee, 1951-

(4)

American Management Association, issuing body.

(1)

(1)

(1)

(1)

Bora, Aksu, translated

(1)

Buttle, Francis.

(1)

Cankoçak, Onur, translated

(1)

Church, Brian T., author.

(1)

Cook, Sarah, 1955-

(1)

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Fisk, Raymond P.

(1)

Flu, Melvin Brand, 1966- author.

(1)

Fragasso, Philip M., 1950-

(1)

(1)

Gallagher, Richard S.

(1)

Garber, Peter R.

(1)

Gates, Melissa, illustrator.

(1)

Gerson, Richard F.

(1)

Goodman, John A., author.

(1)

(1)

Gureja, Gopal K., author.

(1)

(1)

Jaffe, David, 1963- author.

(1)

Jaffe, Joseph, 1970-

(1)

Kandampully, Jay.

(1)

Kaynak, Sezai, edited

(1)

Lai, Wendy, cover designer.

(1)

Leeuvan, Wendy Van, editor.

(1)

Loeffler, Bruce, author.

(1)

Lowenstein, Michael W., 1942-

(1)

Lowenstein, Michael W., 1942- author.

(1)

Løvlie, Lavrans, 1969- author.

(1)

Magnini, Vincent P., author.

(1)

Martin, William B.

(1)

Martins, Flavio, author.

(1)

McDonald, Kelly.

(1)

Mehta, Nick, 1977- author.

(1)

Mitchell, Dave, 1961-

(1)

Murphy, Lincoln, author.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Performance Associates, Inc.

(1)

Price, Bill, 1950- author.

(1)

Reason, Ben, 1972- author.

(1)

(1)

(1)

Steinman, Dan, 1958- author.

(1)

Strouse, Karen G.

(1)

Ulcay, Sevda, prepared

(1)

Wilburn, Morris, 1953- author.

(1)

(1)

Zimmerman, Wesley.

(1)

Material Type

Language

(35)

(2)

Publication Date

-

(5)

(4)

(3)

(3)

(3)

(3)

(3)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Electronic books.

(35)

Customer services.

(33)

Consumer satisfaction.

(5)

Customer loyalty.

(4)

Employees -- Training of.

(3)

(2)

Müşteri hizmetleri.

(2)

Müşteri ilişkileri.

(2)

Business communication.

(1)

Business referrals.

(1)

Competition, International.

(1)

(1)

Corporate culture.

(1)

Customer services -- Management.

(1)

Customer services -- Marketing.

(1)

Customer services -- Technological innovations.

(1)

Customer services -- Terminology.

(1)

Endüstriyel yönetim.

(1)

Industrial management.

(1)

(1)

Interpersonal relations.

(1)

Müşteri memnuniyeti.

(1)

Organizational behavior.

(1)

Quality control.

(1)

Service industries -- Customer services.

(1)

(1)

Success in business.

(1)

(1)

Telecommunication -- Marketing.

(1)

Total quality management.

(1)

Walt Disney Company.

(1)

customer delight

(1)

customer service

(1)

customer surprise

(1)

services marketing

(1)

Library

Başkent Library

Shelf Location

Central Library

Private Collection Serdar Özersin

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Cover image for The customer service survival kit what to say to defuse even the worst customer situations

The customer service survival kit what to say to defuse even the worst customer situations

13.

The customer service survival kit what to say to defuse even the worst customer situations

by

Gallagher, Richard S.

Format:

Excerpt:

Customer services.

Cover image for @ your service how to attract new customers, increase sales, and grow your business using simple customer service techniques

@ your service how to attract new customers, increase sales, and grow your business using simple customer service techniques

14.

@ your service how to attract new customers, increase sales, and grow your business using simple customer service techniques

by

Eliason, Frank, 1972-

Format:

Excerpt:

Customer services.

Cover image for Perception of a difference the power in buying, marketing and selling customer care

Perception of a difference the power in buying, marketing and selling customer care

15.

Perception of a difference the power in buying, marketing and selling customer care

by

Zimmerman, Wesley.

Format:

Excerpt:

Customer services -- Marketing.

Cover image for Managing quality customer service a practical guide for establishing a service operation

Managing quality customer service a practical guide for establishing a service operation

16.

Managing quality customer service a practical guide for establishing a service operation

by

Martin, William B.

Format:

Excerpt:

Customer services -- Management.

Cover image for Service recovery and service continuity

Service recovery and service continuity

17.

Service recovery and service continuity

by

Baron, Steve.

Format:

Excerpt:

Customer services.

Cover image for Beyond customer service, revised

Beyond customer service, revised

18.

Beyond customer service, revised

by

Gerson, Richard F.

Format:

Excerpt:

Customer services.

Cover image for Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

19.

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand

by

McDonald, Kelly.

Format:

Excerpt:

Customer services.

Cover image for Surprise! : The secret to customer loyalty in the service sector

Surprise! : The secret to customer loyalty in the service sector

20.

Surprise! : The secret to customer loyalty in the service sector

by

Magnini, Vincent P., author.

Format:

Excerpt:

Service industries -- Customer services.

Cover image for Müşteri ilişkileri

Müşteri ilişkileri

21.

Müşteri ilişkileri

by

Frances, Bee

Format:

Excerpt:

Customer services.

Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand

Your customer rules! : delivering the Me2B experiences that today's customers demand

22.

Your customer rules! : delivering the Me2B experiences that today's customers demand

by

Price, Bill, 1950- author.

Format:

Excerpt:

Customer services.

Cover image for The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

23.

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

by

Mitchell, Dave, 1961-

Format:

Excerpt:

Customer services.

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

24.

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

by

Lowenstein, Michael W., 1942- author.

Format:

Excerpt:

Customer services.

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