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2013
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      Cover image for Customer Relationship Management Concept, Strategy, and Tools
      25. 
      Cover image for Sales Excellence Systematic Sales Management
      26. 
      Sales Excellence Systematic Sales Management
      by 
      Homburg, Christian.
      http://dx.doi.org/10.1007/978-3-642-29169-2
      Format: 
      Excerpt: 
      Economics/Management Science.
      Cover image for Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation
      27. 
      Cover image for Logistikkostenrechnung Kosten-, Leistungs- und Erlösinformationen zur erfolgsorientierten Steuerung der Logistik
      28. 
      Cover image for Telephone Surveys in Europe Research and Practice
      29. 
      Telephone Surveys in Europe Research and Practice
      by 
      Häder, Sabine.
      http://dx.doi.org/10.1007/978-3-642-25411-6
      Format: 
      Excerpt: 
      Economics/Management Science.
      Cover image for Strategic Retail Management Text and International Cases
      30. 
      Strategic Retail Management Text and International Cases
      by 
      Zentes, Joachim.
      http://dx.doi.org/10.1007/978-3-8349-6740-4
      Format: 
      Excerpt: 
      Economics/Management Science.