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ProQuest (Firm)

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(2)

DiJulius, John R., 1964-

(2)

Hayes, Bob E., 1963- author.

(2)

SpringerLink (Online service)

(2)

Agrahari, Sushil Kumar, author.

(1)

Akat, Ömer, tez danışmanı

(1)

Albeanu, Mircea.

(1)

Alderman, Jerry D.

(1)

Allatzas, Renee C., author.

(1)

Allen, Cyrus, author.

(1)

Allen, Danica R., 1959- author.

(1)

Altunışık, Remzi

(1)

Altıntaş, Murat Hakan

(1)

American Management Association, issuing body.

(1)

American Society for Quality.

(1)

(1)

Baykan, Renan, Dr., yazar.

(1)

Bayraktar, Ahmet., author.

(1)

Bello, Olayiwola, author.

(1)

Blanchard, Kenneth H., author.

(1)

Blunt, Carolyn.

(1)

Burgess, Peter, editor.

(1)

(1)

Cai, Ruiying, author. (orcid)0000-0003-4152-2254

(1)

Caponi, Inchausti Remo, editor.

(1)

Carrig, Ken, 1957-

(1)

Cavicchi, Alessio.

(1)

Chen, Joseph S., editor.

(1)

Chorba, Tierah.

(1)

Corn, Joseph J.

(1)

(1)

Cranfield University (United Kingdom). School of Management. degree granting institution.

(1)

(1)

(1)

Dew, Robert, author.

(1)

Doncaster, Paul, author.

(1)

East Tennessee State University. degree granting institution.

(1)

Ebster, Claus., author.

(1)

Frazier, Gary L.

(1)

(1)

Friedman, Monroe.

(1)

(1)

Garaus, Marion., author.

(1)

Gascón Inchausti, Fernando, editor.

(1)

Gerdes, Sina, author.

(1)

Gerson, Richard F.

(1)

Glanz, Barbara A., author.

(1)

Goldfayn, Alex L.

(1)

Goldstein, Sheldon D., author.

(1)

Güllülü, Uğur.

(1)

Harrell, Gilbert D

(1)

Hill-Wilson, Martin.

(1)

Hilton, Matthew.

(1)

(1)

Inghilleri, Leonardo.

(1)

Iowa State University. Apparel, Events and Hospitality Management. degree granting institution.

(1)

Jacob, Damien, author.

(1)

Jaffe, David, 1963- author.

(1)

Karamancı, Fırat

(1)

(1)

(1)

Kwan, Stephen. editor.

(1)

Laws, Eric, 1945-

(1)

Levitt, Jamie A., author.

(1)

Malhotra, Naresh K., author.

(1)

Martins, Flavio, author.

(1)

Medway, Dominic.

(1)

Mishra, Abhishek, editor.

(1)

Mittal, Banwari, joint author

(1)

Nunan, Daniel, author.

(1)

Olsen, Dan, 1970- author.

(1)

Pfeiffer, Jella.

(1)

Pigues, D. Keith.

(1)

Price, Bill, 1950- author.

(1)

(1)

Rao, Ajit, author.

(1)

Robertson, Katina, author.

(1)

Rodrigues, L. L. R.

(1)

Salini, Silvia.

(1)

Santini, Cristina.

(1)

Sawatani, Yuriko. editor.

(1)

Scitovsky, Tibor.

(1)

(1)

Sheth, Jagdish N., author

(1)

Sielhorst, Thomas vor der.

(1)

Simchi-Levi, David.

(1)

Smith, Cheryl A., author.

(1)

Smith, Richard.

(1)

Society for Human Resource Management (U.S.)

(1)

(1)

Solomon, Micah.

(1)

Spohrer, James. editor.

(1)

Strouse, Karen G.

(1)

Stürner, Michael, editor.

(1)

Takenaka, Takeshi. editor.

(1)

Taneja, Nawal K.

(1)

Thompson, Mark.

(1)

Thorsson, Magnus, author. (orcid)0000-0002-3494-0741

(1)

(1)

Trefler, Alan, author.

(1)

Tüketici Konseyi (1. : 1996 : Ankara)

(1)

Türkoğlu, Ahmet

(1)

Ulamış, Ahmet Çağatay

(1)

University of South Carolina. Hospitality Management. degree granting institution.

(1)

Uslay, Can, 1973-, author.

(1)

Veer Bahadur Singh Purvanchal University, Jaunpur (India). Commerce. degree granting institution.

(1)

Walden University. Business Administration. degree granting institution.

(1)

Walden University. Nursing. degree granting institution.

(1)

Wallace, C., cover designer.

(1)

(1)

Washington State University. Hospitality and Tourism. degree granting institution.

(1)

Wilburn, Morris, 1953- author.

(1)

Wilkinson, Michael, 1957-

(1)

Wright, Patrick M.

(1)

(1)

şentürk Özer, Leyla

(1)

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Subject

Electronic books.

(51)

Consumer satisfaction.

(44)

Customer services.

(12)

Customer relations.

(10)

Customer loyalty.

(9)

Consumer protection -- Turkey.

(5)

Consumer satisfaction -- Turkey.

(5)

(5)

Tüketicinin korunması -- Türkiye.

(5)

Tüketici memnuniyeti -- Türkiye.

(4)

(3)

Business administration.

(3)

Consumer satisfaction -- Dissertations, academic -- Turkey.

(3)

(2)

(2)

(2)

(2)

(2)

Behavioral sciences.

(2)

Consumer behavior.

(2)

Consumer education and advertising -- Turkey.

(2)

Consumer satisfaction -- Evaluation.

(2)

Consumer satisfaction -- Statistical methods.

(2)

Consumer satisfaction -- Turkey -- Dissertation, academic -- Turkey.

(2)

Consumers' preferences.

(2)

Customer relations -- Management.

(2)

Customer services -- Evaluation.

(2)

Customer services -- Management.

(2)

Health care management.

(2)

Hizmet sektörü -- Türkiye -- Tezler, akademic -- Türkiye.

(2)

Job satisfaction.

(2)

(2)

Müşteri memnuniyeti -- Türkiye -- Tezler, akademic -- Türkiye.

(2)

Müşteri memnuniyeti.

(2)

(2)

Service industries -- Quality control.

(2)

Service industries -- Turkey -- Dissertation, academic -- Turkey.

(2)

Strategic planning.

(2)

Success in business.

(2)

Tüketici eğitimi ve reklamcılık -- Türkiye.

(2)

Tüketici memnuniyeti -- Tezler, akademik -- Türkiye.

(2)

Tüketici memnuniyeti.

(2)

Tüketici tatmini -- Tezler, akademik -- Türkiye.

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Administrative law -- European Union countries -- Congresses.

(1)

Aeronautics, Commercial.

(1)

Airlines -- Customer services.

(1)

(1)

Automobile industry and trade.

(1)

B2B relationships

(1)

B2C relationships

(1)

Behavioral psychology.

(1)

Beverages -- Packaging.

(1)

(1)

Business enterprises -- Computer network resources.

(1)

Business logistics.

(1)

(1)

Business/Management Science, general.

(1)

Commerce-Business.

(1)

Competition, International.

(1)

Computer science.

(1)

(1)

Consumer behavior -- Political aspects.

(1)

Consumer complaints.

(1)

Consumer protection -- Law and legislation -- European Union countries -- Congresses.

(1)

Consumer protection -- Political aspects.

(1)

Consumer satisfaction -- Dissertation, academic -- Turkey.

(1)

Consumer satisfaction -- Europe -- Congresses.

(1)

Consumer satisfaction -- Nigeria.

(1)

Consumer satisfaction -- Political aspects.

(1)

Consumer satisfaction -- Research -- Statistical methods.

(1)

Consumer satisfaction -- Research.

(1)

Consumers -- Research -- Data processing.

(1)

Consumers -- Research -- Statistical methods.

(1)

Consumption (Economics) -- Political aspects.

(1)

Corporate profits.

(1)

Creative ability in business.

(1)

Customer loyalty -- Nigeria.

(1)

Customer loyalty -- Research.

(1)

Customer services -- Management -- Research.

(1)

Customer services -- Quality control -- Research.

(1)

Display of merchandise.

(1)

Dispute resolution (Law) -- Europe -- Congresses.

(1)

(1)

Electronic commerce.

(1)

Employee loyalty.

(1)

Employee motivation.

(1)

Endüstriyel yönetim.

(1)

Engineering Economics, Organization, Logistics, Marketing.

(1)

Engineering design.

(1)

Engineering economics.

(1)

Engineering economy.

(1)

(1)

European Union countries -- Law and legislation -- Congresses.

(1)

Food -- Packaging.

(1)

Food industry and trade-Case studies.

(1)

(1)

(1)

Globalization -- Political aspects.

(1)

Grocery trade-Case studies..

(1)

Health sciences.

(1)

Health services.

(1)

Hospitality industry.

(1)

Human-computer interaction.

(1)

Human-machine systems -- Social aspects.

(1)

Industrial management.

(1)

Information Systems and Communication Service.

(1)

Innovation/Technology Management.

(1)

Internet marketing -- Dissertations, academic -- Turkey.

(1)

Internet marketing.

(1)

Labor relations.

(1)

(1)

Lean manufacturing.

(1)

Marketing -- Management.

(1)

Marketing research -- Management.

(1)

Marketing research -- Statistical methods.

(1)

Motivation research (Marketing)

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri.

(1)

Operations Management.

(1)

Operations research.

(1)

Organizational change.

(1)

Pazarlama -- Yönetim.

(1)

(1)

Personnel management.

(1)

Product management.

(1)

Production management.

(1)

Questionnaires.

(1)

Relationship marketing.

(1)

Sampling (Statistics) -- Evaluation.

(1)

Sağlık hizmetleri.

(1)

Selling -- Household electronics.

(1)

(1)

Social psychology.

(1)

Stores, Retail -- Design and construction.

(1)

Supervision of employees.

(1)

Surveys -- Data processing.

(1)

Surveys -- Statistical methods.

(1)

Sustainability.

(1)

Swindlers and swindling.

(1)

Technological innovations -- United States.

(1)

Telecommunication -- Marketing.

(1)

(1)

Tüketici davranışları.

(1)

Tüketicilerin tercihleri.

(1)

Tüketicinin memnuniyeti -- Türkiye.

(1)

User Interfaces and Human Computer Interaction.

(1)

Word-of-mouth advertising.

(1)

consumer behavior

(1)

customer lifetime value

(1)

customer loyalty

(1)

customer relationship management

(1)

customer satisfaction

(1)

e-Commerce/e-business.

(1)

electronic relationship marketing

(1)

internal marketing

(1)

loyalty and rewards programs

(1)

(1)

mindful relationship marketing

(1)

relationship marketing

(1)

(1)

shopper marketing

(1)

(1)

value cocreation

(1)

visual merchandising

(1)

İnternet pazarlama -- Tezler, akademik -- Türkiye.

(1)

Library

Başkent Library

Shelf Location

Atasev Private Collection

Central Library

Private Collection İmren Aykut

Proquest E-Thesis Collection

Special Collection Sercan-İlhan Gülsün (2. Floor)

Thesis Collection

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Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

25.

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

by

Allen, Danica R., 1959- author.

Format:

Excerpt:

Consumer satisfaction -- Research.

Cover image for The simple truths of service : inspired by Johnny the bagger

The simple truths of service : inspired by Johnny the bagger

26.

The simple truths of service : inspired by Johnny the bagger

by

Blanchard, Kenneth H., author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Advances in hospitality and leisure.

Advances in hospitality and leisure.

27.

Advances in hospitality and leisure.

by

Chen, Joseph S., editor.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

28.

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods

by

Hayes, Bob E., 1963- author.

Format:

Excerpt:

Consumer satisfaction -- Statistical methods.

Cover image for Sağlık hizmetlerinde müşteri memnuniyeti

Sağlık hizmetlerinde müşteri memnuniyeti

29.

Sağlık hizmetlerinde müşteri memnuniyeti

by

Güllülü, Uğur.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Marketing : connecting with customers

Marketing : connecting with customers

30.

Marketing : connecting with customers

by

Harrell, Gilbert D

Format:

Excerpt:

Consumer satisfaction.

Cover image for İşgören tatmini ile müşteri tatmini arasındaki ilişki ve bu ilişkiyi etkileyen faktörler : 5 yıldızlı otellerde bir uygulama

İşgören tatmini ile müşteri tatmini arasındaki ilişki ve bu ilişkiyi etkileyen faktörler : 5 yıldızlı otellerde bir uygulama

31.

İşgören tatmini ile müşteri tatmini arasındaki ilişki ve bu ilişkiyi etkileyen faktörler : 5 yıldızlı otellerde bir uygulama

by

Ulamış, Ahmet Çağatay

Format:

Excerpt:

Consumer satisfaction -- Dissertation, academic -- Turkey.

Cover image for Müşteri tatmininden müşteriye değer sağlama analizine doğru yapılanma ve bir analiz örneği

Müşteri tatmininden müşteriye değer sağlama analizine doğru yapılanma ve bir analiz örneği

32.

Müşteri tatmininden müşteriye değer sağlama analizine doğru yapılanma ve bir analiz örneği

by

Altıntaş, Murat Hakan

Format:

Excerpt:

Consumer satisfaction -- Dissertations, academic -- Turkey.

Cover image for An examination of consumer outcomes associated with standardised and adapted products : a Turkish study

An examination of consumer outcomes associated with standardised and adapted products : a Turkish study

33.

An examination of consumer outcomes associated with standardised and adapted products : a Turkish study

by

Altunışık, Remzi

Format:

Excerpt:

Consumer satisfaction -- Dissertations, academic -- Turkey.

Cover image for Win the customer : 70 simple rules for sensational service

Win the customer : 70 simple rules for sensational service

34.

Win the customer : 70 simple rules for sensational service

by

Martins, Flavio, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand

Your customer rules! : delivering the Me2B experiences that today's customers demand

35.

Your customer rules! : delivering the Me2B experiences that today's customers demand

by

Price, Bill, 1950- author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Mobile telecommunication customer loyalty in Nigeria : determining factors

Mobile telecommunication customer loyalty in Nigeria : determining factors

36.

Mobile telecommunication customer loyalty in Nigeria : determining factors

by

Bello, Olayiwola, author.

Format:

Excerpt:

Consumer satisfaction -- Nigeria.

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