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      Cover image for CRM : redefining customer relationship management
      1. 
      CRM : redefining customer relationship management
      by 
      Peel, Jeffrey.
      ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
      Format: 
      Excerpt: 
      BUSINESS & ECONOMICS -- Management Science.
      Cover image for Parking resistance and resisting the park: The theory and practice of national park management, a case study of Mount Elgon, Uganda
      2. 
      Cover image for The international handbook on innovation
      3. 
      The international handbook on innovation
      by 
      Shavinina, Larisa V.
      ScienceDirect http://www.sciencedirect.com/science/book/9780080441986
      Format: 
      Excerpt: 
      viewpoints of psychology, management science, business, technology, sociology, philosophy, economics, history
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