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      Cover image for Beyond patient satisfaction : building patient loyalty.
      1. 
      Beyond patient satisfaction : building patient loyalty.
      by 
      MacStravic, Robin E. Scott
      Format: 
      Excerpt: 
      Beyond patient satisfaction : building patient loyalty. MacStravic, Robin E. Scott
      Cover image for The healthcare customer service revolution : the growing impact of managed care on patient satisfaction
      2. 
      The healthcare customer service revolution : the growing impact of managed care on patient satisfaction
      by 
      Zimmerman, David
      Format: 
      Excerpt: 
      satisfaction / Zimmerman, David
      Cover image for Service quality improvement : the customer satisfaction strategy for health care
      3. 
      Service quality improvement : the customer satisfaction strategy for health care
      by 
      Leebov, Wendy
      Format: 
      Excerpt: 
      Service quality improvement : the customer satisfaction strategy for health care / Leebov, Wendy
      Cover image for Setting the PACE : managing transition to patient-centered care
      4. 
      Setting the PACE : managing transition to patient-centered care
      by 
      Risner, Phyllis B.
      Format: 
      Excerpt: 
      Patient satisfaction.
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