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DiJulius, John R., 1964-
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      Cover image for Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction
      1. 
      Cover image for The little book of big customer satisfaction measurement
      2. 
      The little book of big customer satisfaction measurement
      by 
      Rao, Ajit, author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Customer value and various connotations
      3. 
      Customer value and various connotations
      by 
      Mishra, Abhishek, editor.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Customer experience innovation : how to get a lasting market edge
      4. 
      Customer experience innovation : how to get a lasting market edge
      by 
      Dew, Robert, author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität
      5. 
      Cover image for The lean product playbook : how to innovate with minimum viable products and rapid customer feedback
      6. 
      Cover image for The UX five-second rules : guidelines for user experience design's simplest testing technique
      7. 
      The UX five-second rules : guidelines for user experience design's simplest testing technique
      by 
      Doncaster, Paul, author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Build for change : revolutionizing customer engagement through continuous digital innovation
      8. 
      Cover image for Superior customer satisfaction and loyalty : engaging customers to drive performance
      9. 
      Superior customer satisfaction and loyalty : engaging customers to drive performance
      by 
      Goldstein, Sheldon D., author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Tiny acts of rebellion 97 almost-legal ways to stick it to the man
      10. 
      Tiny acts of rebellion 97 almost-legal ways to stick it to the man
      by 
      Fulcher, Rich.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Managing the customer experience : a measurement-based approach
      11. 
      Managing the customer experience : a measurement-based approach
      by 
      Wilburn, Morris, 1953- author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Improving tourism and hospitality services
      12. 
      Improving tourism and hospitality services
      by 
      Laws, Eric, 1945-
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Measuring customer satisfaction
      13. 
      Measuring customer satisfaction
      by 
      Gerson, Richard F.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for The joyless economy the psychology of human satisfaction
      14. 
      The joyless economy the psychology of human satisfaction
      by 
      Scitovsky, Tibor.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results
      15. 
      Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
      16. 
      Cover image for Evangelist marketing what Apple, Amazon, and Netflix understand about their customers (that your company probably doesn't)
      17. 
      Cover image for Customer satisfaction practical tools for building important relationships
      18. 
      Customer satisfaction practical tools for building important relationships
      by 
      Scott, Dru.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Müşteri ilişkileri yönetimi : teori-uygulama-ölçüm
      19. 
      Cover image for Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
      20. 
      Cover image for User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
      21. 
      Cover image for The simple truths of service : inspired by Johnny the bagger
      22. 
      The simple truths of service : inspired by Johnny the bagger
      by 
      Blanchard, Kenneth H., author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Advances in hospitality and leisure.
      23. 
      Advances in hospitality and leisure.
      by 
      Chen, Joseph S., editor.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Sağlık hizmetlerinde müşteri memnuniyeti
      24. 
      Sağlık hizmetlerinde müşteri memnuniyeti
      by 
      Güllülü, Uğur.
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Marketing : connecting with customers
      25. 
      Marketing : connecting with customers
      by 
      Harrell, Gilbert D
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Win the customer : 70 simple rules for sensational service
      26. 
      Win the customer : 70 simple rules for sensational service
      by 
      Martins, Flavio, author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand
      27. 
      Your customer rules! : delivering the Me2B experiences that today's customers demand
      by 
      Price, Bill, 1950- author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for E-commerce : les bonnes pratiques pour réussir
      28. 
      E-commerce : les bonnes pratiques pour réussir
      by 
      Jacob, Damien, author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Operations rules delivering customer value through flexible operations
      29. 
      Operations rules delivering customer value through flexible operations
      by 
      Simchi-Levi, David.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Exceptional service, exceptional profit the secrets of building a five-star customer service organization
      30. 
      Cover image for Beyond the ultimate question : a systematic approach to improve customer loyalty
      31. 
      Beyond the ultimate question : a systematic approach to improve customer loyalty
      by 
      Hayes, Bob E., 1963- author.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Marketingziel Kundenbindung die Kundenkarte im Einzelhandel
      32. 
      Marketingziel Kundenbindung die Kundenkarte im Einzelhandel
      by 
      Sielhorst, Thomas vor der.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for How to win friends and influence profits the art of winning more business from your clients
      33. 
      Cover image for What's the secret? to providing a world-class customer experience
      34. 
      What's the secret? to providing a world-class customer experience
      by 
      DiJulius, John R., 1964-
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Buying styles simple lessons for selling the way your customer buys
      35. 
      Buying styles simple lessons for selling the way your customer buys
      by 
      Wilkinson, Michael, 1957-
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Secret service hidden systems that deliver unforgettable customer service
      36. 
      Secret service hidden systems that deliver unforgettable customer service
      by 
      DiJulius, John R., 1964-
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Now, build a great business! 7 ways to maximize your profits in any market
      37. 
      Now, build a great business! 7 ways to maximize your profits in any market
      by 
      Thompson, Mark.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Winning with customers a playbook for B2B
      38. 
      Winning with customers a playbook for B2B
      by 
      Pigues, D. Keith.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Consumer boycotts effecting change through the marketplace and the media
      39. 
      Consumer boycotts effecting change through the marketplace and the media
      by 
      Friedman, Monroe.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Customer behavior : a managerial perspective
      40. 
      Customer behavior : a managerial perspective
      by 
      Sheth, Jagdish N., author
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Looking beyond the runway airlines innovating with best practices while facing realities
      41. 
      Cover image for Excellence every day make the daily choice-- inspire your employees and amaze your customers
      42. 
      Cover image for Customer-centered telecommunications services marketing
      43. 
      Customer-centered telecommunications services marketing
      by 
      Strouse, Karen G.
      Click to View
      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Building profit through building people making your workforce the strongest link in the value-profit chain
      44.