Customer relationship management an Emerald guide.

Customer loyalty, retention, and customer relationship management

Conflict management for managers resolving workplace, client, and policy disputes

The essential guide to knowledge management : e-business and CRM applications

Handbook of CRM achieving excellence in customer management

Customer experience management a revolutionary approach to connecting with your customers

Handbook of strategic account management : a comprehensive resource

Involving customers in new service development

Customer winback how to recapture lost customers and keep them loyal

Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work

Win the customer : 70 simple rules for sensational service

HR at your service lessons from benchmark service organizations

Sales therapy? effective selling for the small business owner

HR from the heart inspiring stories and strategies for building the people side of great business

Beyond the sales process : 12 proven strategies for a customer-driven world

Brand together how co-creation generates innovation and re-energizes brands

User-centered design stories : real-world UCD case files

The social media MBA your competitive edge in social media strategy development and delivery

CRM in real time empowering customer relationships

Managing quality customer service a practical guide for establishing a service operation

Motivierende vergütungssysteme im vertrieb : leistung und erfolg als Bemessungsgrundlagen?

ProfitBrand how to increase the profitability, accountability & sustainability of brands

Müşteri memnuniyetini arttırmanın 101 yolu

Customer-centric marketing : building relationships and creating advocates in the age of the consumer

Romancing the brand : how brands create strong, intimate relationships with customers

Conversations that sell collaborate with buyers and make every conversation count

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do

Soul trader putting the heart back into your business

Customer care excellence how to create an effective customer focus

The accidental marketer : power tools for people who find themselves in marketing roles

The co-creation paradigm

Creating lasting value : how to lead, manage and market your stakeholder value

Affected : emotionally engaging customers in the digital age

How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industry

Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem

The conversation manager the power of the modern consumer, the end of the traditional advertiser

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige

Müşteri ilişkileri yönetimi : teori-uygulama-ölçüm

Leading libraries : how to create a service culture

Maximize your social : one-stop guide to building a social media strategy for marketing and business success

The conversation company boost your business through culture, people and social media

The supernova advisor crossing the invisible bridge to exceptional client service and consistent growth

The behavioral advantage what the smartest, most successful companies do differently to win in the B2B arena

Delivering knock your socks off service

Customer service training 101 quick and easy techniques that get great results

Going social excite customers, generate buzz, and energize your brand with the power of social media

Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

The market-driven supply chain a revolutionary model for sales and operations planning in the new on-demand economy

Slow down, sell faster! understand your customer's buying process and maximize your sales

The customer service survival kit what to say to defuse even the worst customer situations

The art of client service : the classic guide, updated for today's marketers and advertisers

Stakeholders matter a new paradigm for strategy in society