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      Cover image for Measuring service quality
      1. 
      Measuring service quality
      by 
      Kyrillidou, Martha.
      Format: 
      Excerpt: 
      Libraries -- Quality control.
      Cover image for Libraries act on their LibQUAL+ findings : from data to action
      2. 
      Libraries act on their LibQUAL+ findings : from data to action
      by 
      Heath, Fred M., 1944-.
      Format: 
      Excerpt: 
      Information services -- Quality control.