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      Cover image for Cost-justifying usability : an update for an Internet age
      1. 
      Cost-justifying usability : an update for an Internet age
      by 
      Bias, Randolph G.
      ScienceDirect https://www.sciencedirect.com/science/book/9780120958115
      Format: 
      Excerpt: 
      international Web sites -- 13. The ROI of accessibility -- Methods and Approaches: -- 14. Ethnography/Field