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Author

ProQuest (Firm)

(25)

DiJulius, John R., 1964-

(2)

Hayes, Bob E., 1963- author.

(2)

Albeanu, Mircea.

(1)

Alderman, Jerry D.

(1)

Allen, Cyrus, author.

(1)

Allen, Danica R., 1959- author.

(1)

American Management Association, issuing body.

(1)

American Society for Quality.

(1)

(1)

Bayraktar, Ahmet., author.

(1)

Bello, Olayiwola, author.

(1)

Blanchard, Kenneth H., author.

(1)

Blunt, Carolyn.

(1)

Burgess, Peter, editor.

(1)

(1)

Caponi, Inchausti Remo, editor.

(1)

Carrig, Ken, 1957-

(1)

Cavicchi, Alessio.

(1)

Chen, Joseph S., editor.

(1)

Chorba, Tierah.

(1)

Corn, Joseph J.

(1)

(1)

(1)

Dew, Robert, author.

(1)

Doncaster, Paul, author.

(1)

Ebster, Claus., author.

(1)

(1)

Friedman, Monroe.

(1)

(1)

Garaus, Marion., author.

(1)

Gascón Inchausti, Fernando, editor.

(1)

Gerdes, Sina, author.

(1)

Gerson, Richard F.

(1)

Glanz, Barbara A., author.

(1)

Goldfayn, Alex L.

(1)

Goldstein, Sheldon D., author.

(1)

Hill-Wilson, Martin.

(1)

Hilton, Matthew.

(1)

(1)

Inghilleri, Leonardo.

(1)

Jacob, Damien, author.

(1)

Jaffe, David, 1963- author.

(1)

(1)

(1)

Laws, Eric, 1945-

(1)

Malhotra, Naresh K., author.

(1)

Martins, Flavio, author.

(1)

Medway, Dominic.

(1)

Mishra, Abhishek, editor.

(1)

Olsen, Dan, 1970- author.

(1)

Pigues, D. Keith.

(1)

Price, Bill, 1950- author.

(1)

(1)

Rao, Ajit, author.

(1)

Rodrigues, L. L. R.

(1)

Salini, Silvia.

(1)

Santini, Cristina.

(1)

Scitovsky, Tibor.

(1)

(1)

Sielhorst, Thomas vor der.

(1)

Simchi-Levi, David.

(1)

Smith, Richard.

(1)

Society for Human Resource Management (U.S.)

(1)

(1)

Solomon, Micah.

(1)

Strouse, Karen G.

(1)

Stürner, Michael, editor.

(1)

Taneja, Nawal K.

(1)

Thompson, Mark.

(1)

(1)

Trefler, Alan, author.

(1)

Uslay, Can, 1973-, author.

(1)

Wallace, C., cover designer.

(1)

(1)

Wilburn, Morris, 1953- author.

(1)

Wilkinson, Michael, 1957-

(1)

Wright, Patrick M.

(1)

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Subject

Electronic books.

(51)

Consumer satisfaction.

(40)

Customer services.

(11)

Customer loyalty.

(9)

Customer relations.

(9)

Consumer satisfaction -- Evaluation.

(2)

Consumer satisfaction -- Statistical methods.

(2)

Customer relations -- Management.

(2)

Customer services -- Evaluation.

(2)

Customer services -- Management.

(2)

Job satisfaction.

(2)

Service industries -- Quality control.

(2)

Strategic planning.

(2)

Success in business.

(2)

Administrative law -- European Union countries -- Congresses.

(1)

Aeronautics, Commercial.

(1)

Airlines -- Customer services.

(1)

(1)

Automobile industry and trade.

(1)

B2B relationships

(1)

B2C relationships

(1)

Beverages -- Packaging.

(1)

(1)

Business enterprises -- Computer network resources.

(1)

Business logistics.

(1)

(1)

Competition, International.

(1)

Consumer behavior -- Political aspects.

(1)

Consumer behavior.

(1)

Consumer complaints.

(1)

Consumer protection -- Law and legislation -- European Union countries -- Congresses.

(1)

Consumer protection -- Political aspects.

(1)

Consumer satisfaction -- Europe -- Congresses.

(1)

Consumer satisfaction -- Nigeria.

(1)

Consumer satisfaction -- Political aspects.

(1)

Consumer satisfaction -- Research -- Statistical methods.

(1)

Consumer satisfaction -- Research.

(1)

Consumers -- Research -- Data processing.

(1)

Consumers -- Research -- Statistical methods.

(1)

Consumers' preferences.

(1)

Consumption (Economics) -- Political aspects.

(1)

Corporate profits.

(1)

Creative ability in business.

(1)

Customer loyalty -- Nigeria.

(1)

Customer loyalty -- Research.

(1)

Customer services -- Management -- Research.

(1)

Customer services -- Quality control -- Research.

(1)

Display of merchandise.

(1)

Dispute resolution (Law) -- Europe -- Congresses.

(1)

Electronic commerce.

(1)

Employee loyalty.

(1)

Employee motivation.

(1)

European Union countries -- Law and legislation -- Congresses.

(1)

Food -- Packaging.

(1)

Food industry and trade-Case studies.

(1)

(1)

Globalization -- Political aspects.

(1)

Grocery trade-Case studies..

(1)

Hospitality industry.

(1)

Human-computer interaction.

(1)

Human-machine systems -- Social aspects.

(1)

Internet marketing.

(1)

(1)

Lean manufacturing.

(1)

Marketing research -- Management.

(1)

Marketing research -- Statistical methods.

(1)

(1)

Motivation research (Marketing)

(1)

Operations research.

(1)

Organizational change.

(1)

Personnel management.

(1)

Product management.

(1)

Questionnaires.

(1)

Relationship marketing.

(1)

Sampling (Statistics) -- Evaluation.

(1)

Selling -- Household electronics.

(1)

(1)

Stores, Retail -- Design and construction.

(1)

Supervision of employees.

(1)

Surveys -- Data processing.

(1)

Surveys -- Statistical methods.

(1)

Swindlers and swindling.

(1)

Technological innovations -- United States.

(1)

Telecommunication -- Marketing.

(1)

(1)

Word-of-mouth advertising.

(1)

consumer behavior

(1)

customer lifetime value

(1)

customer loyalty

(1)

customer relationship management

(1)

customer satisfaction

(1)

electronic relationship marketing

(1)

internal marketing

(1)

loyalty and rewards programs

(1)

(1)

mindful relationship marketing

(1)

relationship marketing

(1)

(1)

shopper marketing

(1)

(1)

value cocreation

(1)

visual merchandising

(1)

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Cover image for Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction

Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction

1.

Integrating the packaging and product experience in food and beverages : a road-map to consumer satisfaction

by

Burgess, Peter, editor.

Format:

Excerpt:

Consumer satisfaction.

Cover image for The little book of big customer satisfaction measurement

The little book of big customer satisfaction measurement

2.

The little book of big customer satisfaction measurement

by

Rao, Ajit, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Customer value and various connotations

Customer value and various connotations

3.

Customer value and various connotations

by

Mishra, Abhishek, editor.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Customer experience innovation : how to get a lasting market edge

Customer experience innovation : how to get a lasting market edge

4.

Customer experience innovation : how to get a lasting market edge

by

Dew, Robert, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität

5.

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität

by

Gerdes, Sina, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for The lean product playbook : how to innovate with minimum viable products and rapid customer feedback

The lean product playbook : how to innovate with minimum viable products and rapid customer feedback

6.

The lean product playbook : how to innovate with minimum viable products and rapid customer feedback

by

Olsen, Dan, 1970- author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for The UX five-second rules : guidelines for user experience design's simplest testing technique

The UX five-second rules : guidelines for user experience design's simplest testing technique

7.

The UX five-second rules : guidelines for user experience design's simplest testing technique

by

Doncaster, Paul, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Build for change : revolutionizing customer engagement through continuous digital innovation

Build for change : revolutionizing customer engagement through continuous digital innovation

8.

Build for change : revolutionizing customer engagement through continuous digital innovation

by

Trefler, Alan, author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Superior customer satisfaction and loyalty : engaging customers to drive performance

Superior customer satisfaction and loyalty : engaging customers to drive performance

9.

Superior customer satisfaction and loyalty : engaging customers to drive performance

by

Goldstein, Sheldon D., author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Tiny acts of rebellion 97 almost-legal ways to stick it to the man

Tiny acts of rebellion 97 almost-legal ways to stick it to the man

10.

Tiny acts of rebellion 97 almost-legal ways to stick it to the man

by

Fulcher, Rich.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Managing the customer experience : a measurement-based approach

Managing the customer experience : a measurement-based approach

11.

Managing the customer experience : a measurement-based approach

by

Wilburn, Morris, 1953- author.

Format:

Excerpt:

Consumer satisfaction.

Cover image for Improving tourism and hospitality services

Improving tourism and hospitality services

12.

Improving tourism and hospitality services

by

Laws, Eric, 1945-

Format:

Excerpt:

Consumer satisfaction.

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