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      Cover image for CRM : redefining customer relationship management
      1. 
      CRM : redefining customer relationship management
      by 
      Peel, Jeffrey.
      ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
      Format: 
      Excerpt: 
      BUSINESS & ECONOMICS -- Management Science.
      Cover image for Supply chain design and management : strategic and tactical perspectives
      2. 
      Supply chain design and management : strategic and tactical perspectives
      by 
      Govil, Manish.
      ScienceDirect http://www.sciencedirect.com/science/book/9780122941511
      Format: 
      Excerpt: 
      BUSINESS & ECONOMICS -- Management Science.