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2002
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      Cover image for Relationship and resource management in operations
      1. 
      Relationship and resource management in operations
      by 
      Loader, David.
      ScienceDirect http://www.sciencedirect.com/science/book/9780750654883
      Format: 
      Excerpt: 
      focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind