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      Cover image for Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
      1. 
      Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
      by 
      Betz, Charles T.
      ScienceDirect http://www.sciencedirect.com/science/book/9780123705938
      Format: 
      Excerpt: 
      repository, a service management tool, and a configuration management database (CMDB)? And if you have them