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      Cover image for Managing customer experience and relationships : a strategic framework
      1. 
      Managing customer experience and relationships : a strategic framework
      by 
      Peppers, Don, author.
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      Format: 
      Excerpt: 
      Customer relations -- Management.
      Cover image for Behavioral marketing : delivering personalized experiences at scale
      2. 
      Behavioral marketing : delivering personalized experiences at scale
      by 
      Walters, Dave, 1968- author.
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      Format: 
      Excerpt: 
      Customer relations.
      Cover image for Conquering consumerspace marketing strategies for a branded world
      3. 
      Conquering consumerspace marketing strategies for a branded world
      by 
      Solomon, Michael R.
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      Format: 
      Excerpt: 
      Customer relations.