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      Cover image for Dangerous customer service dangerously great customer service ... how to achieve it and maintain it
      1. 
      Cover image for The innovator's dilemma : when new technologies cause great firms to fail.
      2. 
      The innovator's dilemma : when new technologies cause great firms to fail.
      by 
      Christensen, Clayton M.
      Format: 
      Excerpt: 
      Customer services.
      Cover image for The innovator's dilemma : the revolutionary book that will change the way you do business
      3. 
      The innovator's dilemma : the revolutionary book that will change the way you do business
      by 
      Christensen, Clayton M.
      Format: 
      Excerpt: 
      Customer services.
      Cover image for Summary and analysis of the innovator's dilemma : when new technologies cause great firms to fail based on the book by Clayton M. Christensen.
      4.