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Subject: Customer relations.

Author

ProQuest (Firm)

(24)

Evenson, Renee, 1951-

(4)

American Management Association, issuing body.

(1)

(1)

(1)

(1)

Bora, Aksu, translated

(1)

Buttle, Francis.

(1)

Cankoçak, Onur, translated

(1)

Church, Brian T., author.

(1)

Cook, Sarah, 1955-

(1)

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Fisk, Raymond P.

(1)

Flu, Melvin Brand, 1966- author.

(1)

Fragasso, Philip M., 1950-

(1)

(1)

Gallagher, Richard S.

(1)

Garber, Peter R.

(1)

Gates, Melissa, illustrator.

(1)

Gerson, Richard F.

(1)

Goodman, John A., author.

(1)

(1)

Gureja, Gopal K., author.

(1)

(1)

Jaffe, David, 1963- author.

(1)

Jaffe, Joseph, 1970-

(1)

Kandampully, Jay.

(1)

Kaynak, Sezai, edited

(1)

Lai, Wendy, cover designer.

(1)

Leeuvan, Wendy Van, editor.

(1)

Loeffler, Bruce, author.

(1)

Lowenstein, Michael W., 1942-

(1)

Lowenstein, Michael W., 1942- author.

(1)

Løvlie, Lavrans, 1969- author.

(1)

Magnini, Vincent P., author.

(1)

Martin, William B.

(1)

Martins, Flavio, author.

(1)

McDonald, Kelly.

(1)

Mehta, Nick, 1977- author.

(1)

Mitchell, Dave, 1961-

(1)

Murphy, Lincoln, author.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Performance Associates, Inc.

(1)

Price, Bill, 1950- author.

(1)

Reason, Ben, 1972- author.

(1)

(1)

(1)

Steinman, Dan, 1958- author.

(1)

Strouse, Karen G.

(1)

Ulcay, Sevda, prepared

(1)

Wilburn, Morris, 1953- author.

(1)

(1)

Zimmerman, Wesley.

(1)

Material Type

Language

(35)

(2)

Publication Date

-

(5)

(4)

(3)

(3)

(3)

(3)

(3)

(3)

(2)

(2)

(1)

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Subject

Electronic books.

(35)

Customer services.

(33)

Consumer satisfaction.

(5)

Customer loyalty.

(4)

Employees -- Training of.

(3)

(2)

Müşteri hizmetleri.

(2)

Müşteri ilişkileri.

(2)

Business communication.

(1)

Business referrals.

(1)

Competition, International.

(1)

(1)

Corporate culture.

(1)

Customer services -- Management.

(1)

Customer services -- Marketing.

(1)

Customer services -- Technological innovations.

(1)

Customer services -- Terminology.

(1)

Endüstriyel yönetim.

(1)

Industrial management.

(1)

(1)

Interpersonal relations.

(1)

Müşteri memnuniyeti.

(1)

Organizational behavior.

(1)

Quality control.

(1)

Service industries -- Customer services.

(1)

(1)

Success in business.

(1)

(1)

Telecommunication -- Marketing.

(1)

Total quality management.

(1)

Walt Disney Company.

(1)

customer delight

(1)

customer service

(1)

customer surprise

(1)

services marketing

(1)

Library

Başkent Library

Shelf Location

Central Library

Private Collection Serdar Özersin

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Cover image for Customer-centered telecommunications services marketing

Customer-centered telecommunications services marketing

1.

Customer-centered telecommunications services marketing

by

Strouse, Karen G.

Format:

Excerpt:

Customer-centered telecommunications services marketing Strouse, Karen G.

Cover image for Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

2.

Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer services -- Terminology.

Cover image for Win the customer : 70 simple rules for sensational service

Win the customer : 70 simple rules for sensational service

3.

Win the customer : 70 simple rules for sensational service

by

Martins, Flavio, author.

Format:

Excerpt:

Customer services.

Cover image for The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence

4.

The experience : the 5 principles of Disney service and relationship excellence

by

Loeffler, Bruce, author.

Format:

Excerpt:

Customer services.

Cover image for Organizational schizophrenia : impact on customer service quality

Organizational schizophrenia : impact on customer service quality

5.

Organizational schizophrenia : impact on customer service quality

by

Gureja, Gopal K., author.

Format:

Excerpt:

Customer services.

Cover image for Delivering knock your socks off service

Delivering knock your socks off service

6.

Delivering knock your socks off service

by

Performance Associates, Inc.

Format:

Excerpt:

Customer services.

Cover image for Customer service training 101 quick and easy techniques that get great results

Customer service training 101 quick and easy techniques that get great results

7.

Customer service training 101 quick and easy techniques that get great results

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer services.

Cover image for Award-winning customer service 101 ways to guarantee great performance

Award-winning customer service 101 ways to guarantee great performance

8.

Award-winning customer service 101 ways to guarantee great performance

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer services.

Cover image for Service design for business : a practical guide to optimizing the customer experience

Service design for business : a practical guide to optimizing the customer experience

9.

Service design for business : a practical guide to optimizing the customer experience

by

Reason, Ben, 1972- author.

Format:

Excerpt:

Customer services.

Cover image for People love you the real secret to delivering legendary customer service

People love you the real secret to delivering legendary customer service

10.

People love you the real secret to delivering legendary customer service

by

Blount, Jeb.

Format:

Excerpt:

Customer services.

Cover image for 101 ways to build better relationships with your customers

101 ways to build better relationships with your customers

11.

101 ways to build better relationships with your customers

by

Garber, Peter R.

Format:

Excerpt:

Customer services.

Cover image for New service paradigms AMA SERVSIG Conference 2003

New service paradigms AMA SERVSIG Conference 2003

12.

New service paradigms AMA SERVSIG Conference 2003

by

Kandampully, Jay.

Format:

Excerpt:

Customer services.

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