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Evenson, Renee, 1951-
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      Cover image for Customer relationship management an Emerald guide.
      1. 
      Customer relationship management an Emerald guide.
      by 
      ProQuest (Firm)
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      Customer relationship management an Emerald guide. ProQuest (Firm)
      Cover image for Customer loyalty, retention, and customer relationship management
      2. 
      Customer loyalty, retention, and customer relationship management
      by 
      ProQuest (Firm)
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      Customer loyalty, retention, and customer relationship management ProQuest (Firm)
      Cover image for Conflict management for managers resolving workplace, client, and policy disputes
      3. 
      Conflict management for managers resolving workplace, client, and policy disputes
      by 
      Raines, Susan S.
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      Conflict management for managers resolving workplace, client, and policy disputes / Raines, Susan S.
      Cover image for The essential guide to knowledge management : e-business and CRM applications
      4. 
      The essential guide to knowledge management : e-business and CRM applications
      by 
      Tiwana, Amrit
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      The essential guide to knowledge management : e-business and CRM applications / Tiwana, Amrit
      Cover image for Handbook of CRM achieving excellence in customer management
      5. 
      Handbook of CRM achieving excellence in customer management
      by 
      Payne, Adrian.
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      Handbook of CRM achieving excellence in customer management / Payne, Adrian.
      Cover image for Customer experience management a revolutionary approach to connecting with your customers
      6. 
      Customer experience management a revolutionary approach to connecting with your customers
      by 
      Schmitt, Bernd.
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      Customer experience management a revolutionary approach to connecting with your customers / Schmitt
      Cover image for Handbook of strategic account management : a comprehensive resource
      7. 
      Handbook of strategic account management : a comprehensive resource
      by 
      Woodburn, Diana, author.
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      Handbook of strategic account management : a comprehensive resource / Woodburn, Diana, author.
      Cover image for Involving customers in new service development
      8. 
      Involving customers in new service development
      by 
      Edvardsson, Bo, 1952-
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      Series on technology management ;
      Cover image for Customer winback how to recapture lost customers and keep them loyal
      9. 
      Customer winback how to recapture lost customers and keep them loyal
      by 
      Griffin, Jill.
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      The Jossey-Bass business & management series
      Cover image for Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work
      10. 
      Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work
      by 
      Grandey, Alicia.
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      Organization and management series (Routledge (Firm))
      Cover image for Win the customer : 70 simple rules for sensational service
      11. 
      Win the customer : 70 simple rules for sensational service
      by 
      Martins, Flavio, author.
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      American Management Association, issuing body.
      Cover image for HR at your service lessons from benchmark service organizations
      12. 
      HR at your service lessons from benchmark service organizations
      by 
      Latham, Gary P.
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      Service industries -- Management.
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