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      Cover image for Superior customer satisfaction and loyalty : engaging customers to drive performance
      1. 
      Superior customer satisfaction and loyalty : engaging customers to drive performance
      by 
      Goldstein, Sheldon D., author.
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      Excerpt: 
      Superior customer satisfaction and loyalty : engaging customers to drive performance / Goldstein
      Cover image for Customer satisfaction practical tools for building important relationships
      2. 
      Customer satisfaction practical tools for building important relationships
      by 
      Scott, Dru.
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      Excerpt: 
      Customer satisfaction practical tools for building important relationships / Scott, Dru.
      Cover image for Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement
      3. 
      Optimizing organization design : a proven approach to enhance financial performance, customer satisfaction and employee engagement
      by 
      Capelle, Ronald G.
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      Excerpt: 
      satisfaction and employee engagement / Capelle, Ronald G.
      Cover image for Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty
      4. 
      Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty
      by 
      Güngör, Hüseyin.
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      Excerpt: 
      Observing and registering emotional satisfaction of customer contacts for customer satisfaction
      Cover image for Customer experience innovation : how to get a lasting market edge
      5. 
      Customer experience innovation : how to get a lasting market edge
      by 
      Dew, Robert, author.
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      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Managing the customer experience : a measurement-based approach
      6. 
      Managing the customer experience : a measurement-based approach
      by 
      Wilburn, Morris, 1953- author.
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      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Müşteri ilişkileri yönetimi : teori-uygulama-ölçüm
      7. 
      Cover image for Win the customer : 70 simple rules for sensational service
      8. 
      Win the customer : 70 simple rules for sensational service
      by 
      Martins, Flavio, author.
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      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Your customer rules! : delivering the Me2B experiences that today's customers demand
      9. 
      Your customer rules! : delivering the Me2B experiences that today's customers demand
      by 
      Price, Bill, 1950- author.
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      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for Marketingziel Kundenbindung die Kundenkarte im Einzelhandel
      10. 
      Marketingziel Kundenbindung die Kundenkarte im Einzelhandel
      by 
      Sielhorst, Thomas vor der.
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      Format: 
      Excerpt: 
      Consumer satisfaction.
      Cover image for How to win friends and influence profits the art of winning more business from your clients
      11. 
      Cover image for Customer-centered telecommunications services marketing
      12. 
      Customer-centered telecommunications services marketing
      by 
      Strouse, Karen G.
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      Format: 
      Excerpt: 
      Consumer satisfaction.