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Subject: Customer services.

Author

ProQuest (Firm)

(50)

Evenson, Renee, 1951-

(4)

(3)

(3)

Barlow, Janelle, 1943-

(2)

Christensen, Clayton M.

(2)

DiJulius, John R., 1964-

(2)

Doane, Darryl S.

(2)

Performance Associates, Inc.

(2)

(2)

Solomon, Micah.

(2)

Adler, Carlye, author.

(1)

Alkibay, Sanem.

(1)

Altschuler, Max, 1987- author.

(1)

American Management Association, issuing body.

(1)

Applegate, Jill.

(1)

(1)

(1)

Berkovi, Jack, author.

(1)

Berridge, Eric, author.

(1)

Bitner, Mary Jo.

(1)

Blanchard, Kenneth H., author.

(1)

(1)

Blunt, Carolyn.

(1)

Bolton, Ruth N. (Ruth Nancy), author.

(1)

Bora, Aksu, translated

(1)

(1)

Buttle, Francis.

(1)

Cankoçak, Onur, translated

(1)

Chesbrough, Henry William.

(1)

Church, Brian T., author.

(1)

Collier, Marsha.

(1)

Cook, Sarah, 1955-

(1)

(1)

(1)

Edson, John, 1966-

(1)

Eliason, Frank, 1972-

(1)

Elliott, Dominic.

(1)

Engin, Cemal, prepared

(1)

(1)

Field, Joy M., author.

(1)

Fisk, Raymond P.

(1)

Flu, Melvin Brand, 1966- author.

(1)

Fragasso, Philip M., 1950-

(1)

(1)

Gallagher, Richard S.

(1)

Garber, Peter R.

(1)

Gates, Melissa, illustrator.

(1)

Gerson, Richard F.

(1)

Giménez, Josep F. Valls.

(1)

Glanz, Barbara A., author.

(1)

Goodman, John A.

(1)

Goodman, John A., author.

(1)

(1)

Gureja, Gopal K., author.

(1)

Gülfidan, İlker.

(1)

(1)

Hastings, Hunter., author.

(1)

Hayes, Bob E., 1963- author.

(1)

Herman, Carl A., author.

(1)

Heskett, James L., author.

(1)

Hill-Wilson, Martin.

(1)

Impact Innovation Ltd.

(1)

Inghilleri, Leonardo.

(1)

Jaffe, David, 1963- author.

(1)

Jaffe, Joseph, 1970-

(1)

Kandampully, Jay.

(1)

(1)

Kaynak, Sezai, edited

(1)

Korkmaz, Sezer.

(1)

Kosoglow, Mark, author.

(1)

Kuzmeski, Maribeth.

(1)

Kılıç, Mustafa.

(1)

La Roche, Michael.

(1)

Lai, Wendy, cover designer.

(1)

(1)

Le Bon, Joël (College teacher), author.

(1)

Leeuvan, Wendy Van, editor.

(1)

Loeffler, Bruce, author.

(1)

Lowenstein, Michael W., 1942-

(1)

Lowenstein, Michael W., 1942- author.

(1)

Løvlie, Lavrans, 1969- author.

(1)

Martins, Flavio, author.

(1)

McDonald, Kelly.

(1)

McKenna, Regis.

(1)

Medina, Manny, author.

(1)

Mehta, Nick, 1977- author.

(1)

Michelli, Joseph A.

(1)

Mitchell, Dave, 1961-

(1)

Murphy, Lincoln, author.

(1)

Møller, Claus, 1942-

(1)

O'Sullivan, Larry, author.

(1)

(1)

Patterson, John R. (John Rice), 1951-

(1)

(1)

Price, Bill, 1950- author.

(1)

Randall, Robert M.

(1)

Reason, Ben, 1972- author.

(1)

(1)

(1)

Rust, Roland T.

(1)

Saperstein, Jeff., author.

(1)

Sasser, W. Earl, author.

(1)

Schlesinger, Leonard A., author.

(1)

Sclafani, Ray, 1968- author.

(1)

Scott, David Meerman, author.

(1)

(1)

Steinman, Dan, 1958- author.

(1)

(1)

(1)

Svane, Mikkel, author.

(1)

Sörman-Nilsson, Anders, author.

(1)

Thomas, Ann, 1951-

(1)

Tibergien, Mark, author of introduction, etc.

(1)

Tomo, Andrea, author.

(1)

Trefler, Alan, author.

(1)

Ulcay, Sevda, prepared

(1)

(1)

Weinman, Joe, 1958- author.

(1)

Wilburn, Morris, 1953- author.

(1)

Yurtseven, Ömer.

(1)

(1)

Zeithaml, Valarie A.

(1)

Zielinski, David.

(1)

Ziller, Jacques

(1)

van Riel, Allard C. R.

(1)

Ṿolfson, ʻAdi, 1971-, author.

(1)

Material Type

Language

(83)

(5)

(1)

Publication Date

-

(11)

(8)

(7)

(7)

(6)

(6)

(6)

(5)

(5)

(5)

(5)

(4)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Electronic books.

(83)

Customer relations.

(33)

Consumer satisfaction.

(12)

Customer loyalty.

(9)

Customer relations -- Management.

(6)

Müşteri hizmetleri.

(6)

Success in business.

(6)

(5)

Creative ability in business.

(4)

Industrial management.

(4)

Müşteri hizmeti.

(4)

Business communication.

(3)

Employees -- Training of.

(3)

Endüstriyel yönetim.

(3)

Internet marketing.

(3)

Quality control.

(3)

(3)

Service industries -- Marketing.

(3)

Service industries.

(3)

(3)

(3)

value co-creation

(3)

Corporate culture.

(2)

Customer services -- Technological innovations.

(2)

(2)

Müşteri ilişkileri.

(2)

Professions -- Marketing.

(2)

Technological innovations.

(2)

Total quality management.

(2)

(2)

(2)

(2)

service inventory

(2)

service process design

(2)

service provider

(2)

(2)

Apple Computer, Inc.

(1)

Baglantılı pazarlama.

(1)

Başarı, İşletmelerde.

(1)

(1)

Brand name products.

(1)

Business names.

(1)

Business referrals.

(1)

Carbon footprint

(1)

(1)

Computer software -- Development.

(1)

Consumer complaints.

(1)

(1)

Customer services -- Management.

(1)

Customer services -- Terminology.

(1)

Electronic commerce.

(1)

Financial services industry.

(1)

High technology -- Marketing.

(1)

Hizmet endüstrisi -- Pazarlama.

(1)

(1)

Interpersonal relations.

(1)

Job satisfaction.

(1)

Key account management

(1)

(1)

Marketing -- Key accounts.

(1)

Marketing-Data processing..

(1)

Müşteri hizmeti -- Yönetim.

(1)

Müşteri memnuniyeti.

(1)

New business enterprises.

(1)

Organizational behavior.

(1)

(1)

Product design.

(1)

Recessions -- History -- 21st century.

(1)

Relationship marketing.

(1)

Selling -- Key accounts.

(1)

(1)

Service industries -- Management.

(1)

Service industries workers -- Training of.

(1)

(1)

Succes in business.

(1)

(1)

Sustainability.

(1)

Toplam kalite yönetimi.

(1)

Walt Disney Company.

(1)

Yaratıcılık yeteneği, işletmelerde.

(1)

Yaratıcılık yeteneği, İşletmelerde.

(1)

Yüksek teknoloji -- Pazarlama.

(1)

(1)

(1)

başarı, işletmelerde.

(1)

(1)

business analytics

(1)

buyer-seller relationships

(1)

(1)

(1)

(1)

collaborative CRM

(1)

(1)

customer equity

(1)

customer experience

(1)

customer journey

(1)

customer lifetime value

(1)

customer retention

(1)

(1)

(1)

key account managers

(1)

large customers

(1)

(1)

(1)

(1)

(1)

sales management and leadership

(1)

sales technology

(1)

(1)

(1)

(1)

service science

(1)

(1)

(1)

İşletmelerde başarı.

(1)

şirket kültürü.

(1)

Library

Başkent Library

Shelf Location

Central Library

Private Collection Serdar Özersin

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Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

1.

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Format:

Excerpt:

Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

Cover image for Müşteri hizmetleri yönetimi

Müşteri hizmetleri yönetimi

2.

Müşteri hizmetleri yönetimi

by

Brown, Andrew

Format:

Excerpt:

Customer services -- Management.

Cover image for Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

3.

Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results

by

Evenson, Renee, 1951-

Format:

Excerpt:

Customer services -- Terminology.

Cover image for High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

4.

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

by

Solomon, Micah.

Format:

Excerpt:

Customer services -- Technological innovations.

Cover image for Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

5.

Satış sonrası müşteri hizmetleri, satış sonrası müşteri hizmetlerinin müşteri ve dağıtım kanalında yer alan işletmeler açısından değerlendirilmesi

by

Korkmaz, Sezer.

Format:

Excerpt:

Customer services.

Cover image for Service apres-vente et marketing

Service apres-vente et marketing

6.

Service apres-vente et marketing

by

Ziller, Jacques

Format:

Excerpt:

Customer services.

Cover image for The simple truths of service : inspired by Johnny the bagger

The simple truths of service : inspired by Johnny the bagger

7.

The simple truths of service : inspired by Johnny the bagger

by

Blanchard, Kenneth H., author.

Format:

Excerpt:

Customer services.

Cover image for Win the customer : 70 simple rules for sensational service

Win the customer : 70 simple rules for sensational service

8.

Win the customer : 70 simple rules for sensational service

by

Martins, Flavio, author.

Format:

Excerpt:

Customer services.

Cover image for Customer obsessed : a whole company approach to delivering exceptional customer experiences

Customer obsessed : a whole company approach to delivering exceptional customer experiences

9.

Customer obsessed : a whole company approach to delivering exceptional customer experiences

by

Berridge, Eric, author.

Format:

Excerpt:

Customer services.

Cover image for L'analisi dell'innovazione nei servizi professionali

L'analisi dell'innovazione nei servizi professionali

10.

L'analisi dell'innovazione nei servizi professionali

by

Tomo, Andrea, author.

Format:

Excerpt:

Customer services.

Cover image for The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence

11.

The experience : the 5 principles of Disney service and relationship excellence

by

Loeffler, Bruce, author.

Format:

Excerpt:

Customer services.

Cover image for What great service leaders know and do : creating breakthroughs in service firm

What great service leaders know and do : creating breakthroughs in service firm

12.

What great service leaders know and do : creating breakthroughs in service firm

by

Heskett, James L., author.

Format:

Excerpt:

Customer services.

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