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      Cover image for Advances in Social & Occupational Ergonomics Proceedings of the AHFE 2016 International Conference on Social and Occupational Ergonomics, July 27-31, 2016, Walt Disney World®, Florida, USA
      1. 
      Advances in Social & Occupational Ergonomics Proceedings of the AHFE 2016 International Conference on Social and Occupational Ergonomics, July 27-31, 2016, Walt Disney World®, Florida, USA
      by 
      Goossens, Richard H.M. editor.
      http://dx.doi.org/10.1007/978-3-319-41688-5
      Format: 
      Excerpt: 
      Occupational Ergonomics -- Job Satisfaction, Workload and Musculoskeletal Disorders -- Accidents and Safety
      Cover image for Theory and Practice of Quality and Reliability Engineering in Asia Industry
      2. 
      Theory and Practice of Quality and Reliability Engineering in Asia Industry
      by 
      Tan, Cher Ming. editor.
      http://dx.doi.org/10.1007/978-981-10-3290-5
      Format: 
      Excerpt: 
      Educational Programmes -- The Evaluation of Service Quality for High Education in Taiwan by Using Importance-Satisfaction
      Cover image for Serviceology for Smart Service System Selected papers of the 3rd International Conference of Serviceology
      3. 
      Serviceology for Smart Service System Selected papers of the 3rd International Conference of Serviceology
      by 
      Sawatani, Yuriko. editor.
      http://dx.doi.org/10.1007/978-4-431-56074-6
      Format: 
      Excerpt: 
      Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis