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      Cover image for Architecture and patterns for IT service management, resource planning, and governance making shoes for the cobbler's children
      1. 
      Architecture and patterns for IT service management, resource planning, and governance making shoes for the cobbler's children
      by 
      Betz, Charles T.
      ScienceDirect An electronic book accessible through the World Wide Web; click for information
      Format: 
      Excerpt: 
      rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning
      Cover image for Encyclopedia of information systems
      2. 
      Encyclopedia of information systems
      by 
      Bidgoli, Hossein.
      ScienceDirect http://www.sciencedirect.com/science/referenceworks/9780122272400
      Format: 
      Excerpt: 
      -- Business-to-Business Electronic Commerce -- C and C++ -- COBOL -- Cohesion, Coupling, and Abstraction
      Cover image for Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
      3. 
      Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
      by 
      Betz, Charles T.
      ScienceDirect http://www.sciencedirect.com/science/book/9780123705938
      Format: 
      Excerpt: 
      critical business processes and data does not manage its own processes and data reliably. A response in the