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Souza, Brian, author.

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The weekly coaching conversation : a business fable about taking your team's performance-and your

Denning, Stephen.

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-- Reinforcing with reason -- Continuing the conversation -- Epilogue.

Churchman, Mike, author.

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-- The good life at work : and the principles of ethical persuasion -- Making conversation along the way

Harrison, E. Bruce., author.

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intelligence gathering through social conversation analysis, and procedures for crisis communication management

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