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      Cover image for A Qualitative Exploratory Study: Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership
      1. 
      Cover image for Strategies to Improve Business Performance with Information from Social Media
      2. 
      Strategies to Improve Business Performance with Information from Social Media
      by 
      Taylor Chan, Tit Yee, author.
      http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqm&rft_dat=xri:pqdiss:10837279
      Format: 
      Excerpt: 
      services in a fast-moving business world is insufficient to support management in the retail industry to
      Cover image for What Airbnb Reviews Can Tell Us? An Advanced Latent Aspect Rating Analysis Approach
      3. 
      Cover image for Perceived service quality in the air freight industry
      4. 
      Perceived service quality in the air freight industry
      by 
      Khan, Amin, author.
      http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqm&rft_dat=xri:pqdiss:10832259
      Format: 
      Excerpt: 
      customer expectations and the airline perceptions of those expectations. On the peripheral services, the