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      by 
      La Roche, Michael.
      Format: 
      Excerpt: 
      Customer services.
      2. 
      by 
      Gustafsson, Anders.
      Format: 
      Excerpt: 
      Customer services -- Management.
      by 
      Evardsson, Bo.
      Format: 
      Excerpt: 
      Customer services -- Management.
      by 
      Hastings, Hunter., author.
      Format: 
      Excerpt: 
      Customer services.
      by 
      Ṿolfson, ʻAdi, 1971-, author.
      Format: 
      Excerpt: 
      Customer services.
      by 
      Zeithaml, Valarie A., author.
      Format: 
      Excerpt: 
      differentiation from the competition, increased share of customer budget, and improved customer satisfaction