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      Cover image for Strategies to Improve Business Performance with Information from Social Media
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      Cover image for Effectiveness of Social Media Analytics on Detecting Service Quality Metrics in the U.S. Airline Industry
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      Cover image for Employees' Generation, Gender, and Protective Social Media Use Behavior: Implications for Upper Echelon Management
      3. 
      Cover image for Strategies for Human Resources Professionals Using Social Networking Websites for Hiring Decisions
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