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2004
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      Cover image for Interaction design for complex problem solving : developing useful and usable software
      1. 
      Interaction design for complex problem solving : developing useful and usable software
      by 
      Mirel, Barbara.
      ScienceDirect http://www.sciencedirect.com/science/book/9781558608313
      Format: 
      Excerpt: 
      analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings. Offers
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