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      Cover image for Service Management The New Paradigm in Retailing
      1. 
      Service Management The New Paradigm in Retailing
      by 
      Kandampully, Jay.
      http://dx.doi.org/10.1007/978-1-4614-1554-1
      Format: 
      Excerpt: 
      Management/Business for Professionals.
      Cover image for Luxury Marketing A Challenge for Theory and Practice
      2. 
      Luxury Marketing A Challenge for Theory and Practice
      by 
      Wiedmann, Klaus-Peter. editor.
      http://dx.doi.org/10.1007/978-3-8349-4399-6
      Format: 
      Excerpt: 
      Management/Business for Professionals.
      Cover image for Customer Relationship Management Concept, Strategy, and Tools
      3. 
      Customer Relationship Management Concept, Strategy, and Tools
      by 
      Kumar, V.
      http://dx.doi.org/10.1007/978-3-642-20110-3
      Format: 
      Excerpt: 
      Management/Business for Professionals.
      Cover image for Sales Excellence Systematic Sales Management
      4. 
      Sales Excellence Systematic Sales Management
      by 
      Homburg, Christian.
      http://dx.doi.org/10.1007/978-3-642-29169-2
      Format: 
      Excerpt: 
      Management/Business for Professionals.
      Cover image for Logistikkostenrechnung Kosten-, Leistungs- und Erlösinformationen zur erfolgsorientierten Steuerung der Logistik
      5. 
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