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      Cover image for CRM : redefining customer relationship management
      1. 
      CRM : redefining customer relationship management
      by 
      Peel, Jeffrey.
      ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
      Format: 
      Excerpt: 
      Customer relations -- Management.
      Cover image for Conquering consumerspace marketing strategies for a branded world
      2. 
      Conquering consumerspace marketing strategies for a branded world
      by 
      Solomon, Michael R.
      Click to View
      Format: 
      Excerpt: 
      Customer relations.
      Cover image for Call Center operation : design, operation, and maintenance
      3. 
      Call Center operation : design, operation, and maintenance
      by 
      Sharp, Duane E.
      ScienceDirect http://www.sciencedirect.com/science/book/9781555582777
      Format: 
      Excerpt: 
      BUSINESS & ECONOMICS -- Customer Relations.
      Cover image for Customer experience management a revolutionary approach to connecting with your customers
      4. 
      Customer experience management a revolutionary approach to connecting with your customers
      by 
      Schmitt, Bernd.
      Click to View
      Format: 
      Excerpt: 
      Customer relations -- Management.
      Cover image for HR from the heart inspiring stories and strategies for building the people side of great business
      5. 
      Cover image for The visible librarian asserting your value with marketing and advocacy
      6. 
      The visible librarian asserting your value with marketing and advocacy
      by 
      Siess, Judith A.
      Click to View
      Format: 
      Excerpt: 
      The primacy of customer service and other basics -- Doing the groundwork : marketing -- Publicity