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      Cover image for Designing service processes to unlock value
      1. 
      Designing service processes to unlock value
      by 
      Field, Joy M., author.
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      Format: 
      Excerpt: 
      Customer services.
      Cover image for Designing service processes to unlock value
      2. 
      Designing service processes to unlock value
      by 
      Field, Joy M.
      Click to View
      Format: 
      Excerpt: 
      Customer services.
      Cover image for Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers
      3.