Search Results for Management.. - Narrowed by: Customer relations.SirsiDynix Enterprisehttp://katalog.baskent.edu.tr/client/en_US/default/default/qu$003dManagement..$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300?dt=list2026-07-24T09:36:41ZCustomer relationship management an Emerald guide.ent://SD_ILS/0/SD_ILS:9376142026-07-24T09:36:41Z2026-07-24T09:36:41Zby ProQuest (Firm)<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=282893">Click to View</a><br/>Format: Electronic Resources<br/>Customer loyalty, retention, and customer relationship managementent://SD_ILS/0/SD_ILS:9380002026-07-24T09:36:41Z2026-07-24T09:36:41Zby ProQuest (Firm)<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=285518">Click to View</a><br/>Format: Electronic Resources<br/>Conflict management for managers resolving workplace, client, and policy disputesent://SD_ILS/0/SD_ILS:10060832026-07-24T09:36:41Z2026-07-24T09:36:41Zby Raines, Susan S.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1104491">Click to View</a><br/>Format: Electronic Resources<br/>The essential guide to knowledge management : e-business and CRM applicationsent://SD_ILS/0/SD_ILS:493082026-07-24T09:36:41Z2026-07-24T09:36:41Zby Tiwana, Amrit<br/>Format: Books<br/>Handbook of CRM achieving excellence in customer managementent://SD_ILS/0/SD_ILS:9339762026-07-24T09:36:41Z2026-07-24T09:36:41Zby Payne, Adrian.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=255230">Click to View</a><br/>Format: Electronic Resources<br/>Customer experience management a revolutionary approach to connecting with your customersent://SD_ILS/0/SD_ILS:9660162026-07-24T09:36:41Z2026-07-24T09:36:41Zby Schmitt, Bernd.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=555034">Click to View</a><br/>Format: Electronic Resources<br/>Handbook of strategic account management : a comprehensive resourceent://SD_ILS/0/SD_ILS:10288672026-07-24T09:36:41Z2026-07-24T09:36:41Zby Woodburn, Diana, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1655930">Click to View</a><br/>Format: Electronic Resources<br/>Involving customers in new service developmentent://SD_ILS/0/SD_ILS:10149952026-07-24T09:36:41Z2026-07-24T09:36:41Zby Edvardsson, Bo, 1952-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1214953">Click to View</a><br/>Format: Electronic Resources<br/>Customer winback how to recapture lost customers and keep them loyalent://SD_ILS/0/SD_ILS:9231512026-07-24T09:36:41Z2026-07-24T09:36:41Zby Griffin, Jill.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=120499">Click to View</a><br/>Format: Electronic Resources<br/>Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:10126062026-07-24T09:36:41Z2026-07-24T09:36:41Zby Grandey, Alicia.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1181049">Click to View</a><br/>Format: Electronic Resources<br/>Win the customer : 70 simple rules for sensational serviceent://SD_ILS/0/SD_ILS:10507762026-07-24T09:36:41Z2026-07-24T09:36:41Zby Martins, Flavio, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=2073234">Click to View</a><br/>Format: Electronic Resources<br/>HR at your service lessons from benchmark service organizationsent://SD_ILS/0/SD_ILS:9920142026-07-24T09:36:41Z2026-07-24T09:36:41Zby Latham, Gary P.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=876700">Click to View</a><br/>Format: Electronic Resources<br/>Sales therapy? effective selling for the small business ownerent://SD_ILS/0/SD_ILS:9439662026-07-24T09:36:41Z2026-07-24T09:36:41Zby Leboff, Grant.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=326427">Click to View</a><br/>Format: Electronic Resources<br/>HR from the heart inspiring stories and strategies for building the people side of great businessent://SD_ILS/0/SD_ILS:9311732026-07-24T09:36:41Z2026-07-24T09:36:41Zby Sartain, Libby, 1954-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=228367">Click to View</a><br/>Format: Electronic Resources<br/>Beyond the sales process : 12 proven strategies for a customer-driven worldent://SD_ILS/0/SD_ILS:11046722026-07-24T09:36:41Z2026-07-24T09:36:41Zby Andersen, Steve (Stephen S.), 1952- author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=4202076">Click to View</a><br/>Format: Electronic Resources<br/>Brand together how co-creation generates innovation and re-energizes brandsent://SD_ILS/0/SD_ILS:9888052026-07-24T09:36:41Z2026-07-24T09:36:41Zby Ind, Nicholas.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=838130">Click to View</a><br/>Format: Electronic Resources<br/>User-centered design stories : real-world UCD case filesent://SD_ILS/0/SD_ILS:11870152026-07-24T09:36:41Z2026-07-24T09:36:41Zby Righi, Carol, editor.<br/>ScienceDirect <a href="https://www.sciencedirect.com/science/book/9780123706089">https://www.sciencedirect.com/science/book/9780123706089</a><br/>Format: Electronic Resources<br/>The social media MBA your competitive edge in social media strategy development and deliveryent://SD_ILS/0/SD_ILS:9866932026-07-24T09:36:41Z2026-07-24T09:36:41Zby Holloman, Christer.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=818574">Click to View</a><br/>Format: Electronic Resources<br/>CRM in real time empowering customer relationshipsent://SD_ILS/0/SD_ILS:9861072026-07-24T09:36:41Z2026-07-24T09:36:41Zby Goldenberg, Barton J.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=809599">Click to View</a><br/>Format: Electronic Resources<br/>Managing quality customer service a practical guide for establishing a service operationent://SD_ILS/0/SD_ILS:10690052026-07-24T09:36:41Z2026-07-24T09:36:41Zby Martin, William B.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=3116953">Click to View</a><br/>Format: Electronic Resources<br/>Motivierende vergütungssysteme im vertrieb : leistung und erfolg als Bemessungsgrundlagen?ent://SD_ILS/0/SD_ILS:10432132026-07-24T09:36:41Z2026-07-24T09:36:41Zby Schirch, Kai-Uwe, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1896467">Click to View</a><br/>Format: Electronic Resources<br/>ProfitBrand how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:9328432026-07-24T09:36:41Z2026-07-24T09:36:41Zby Wreden, Nick.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=242757">Click to View</a><br/>Format: Electronic Resources<br/>Müşteri memnuniyetini arttırmanın 101 yoluent://SD_ILS/0/SD_ILS:2921012026-07-24T09:36:41Z2026-07-24T09:36:41Zby Foster, Rv Timothy<br/>Format: Books<br/>Customer-centric marketing : building relationships and creating advocates in the age of the consumerent://SD_ILS/0/SD_ILS:10490332026-07-24T09:36:41Z2026-07-24T09:36:41Zby Cundari, Aldo, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=2038588">Click to View</a><br/>Format: Electronic Resources<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:10249992026-07-24T09:36:41Z2026-07-24T09:36:41Zby Halloran, Tim, 1969-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1586582">Click to View</a><br/>Format: Electronic Resources<br/>Conversations that sell collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:10110342026-07-24T09:36:41Z2026-07-24T09:36:41Zby Bleeke, Nancy Noel.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1153978">Click to View</a><br/>Format: Electronic Resources<br/>The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you doent://SD_ILS/0/SD_ILS:9919232026-07-24T09:36:41Z2026-07-24T09:36:41Zby Stratten, Scott.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=875840">Click to View</a><br/>Format: Electronic Resources<br/>Soul trader putting the heart back into your businessent://SD_ILS/0/SD_ILS:10015512026-07-24T09:36:41Z2026-07-24T09:36:41Zby Ogunlaru, Rasheed, 1970-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1030944">Click to View</a><br/>Format: Electronic Resources<br/>Customer care excellence how to create an effective customer focusent://SD_ILS/0/SD_ILS:9708802026-07-24T09:36:41Z2026-07-24T09:36:41Zby Cook, Sarah, 1955-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=620716">Click to View</a><br/>Format: Electronic Resources<br/>The accidental marketer : power tools for people who find themselves in marketing rolesent://SD_ILS/0/SD_ILS:10282752026-07-24T09:36:41Z2026-07-24T09:36:41Zby Spitale, Tom, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1645265">Click to View</a><br/>Format: Electronic Resources<br/>The co-creation paradigment://SD_ILS/0/SD_ILS:10290432026-07-24T09:36:41Z2026-07-24T09:36:41Zby Ramaswamy, Venkatram, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1656998">Click to View</a><br/>Format: Electronic Resources<br/>Creating lasting value : how to lead, manage and market your stakeholder valueent://SD_ILS/0/SD_ILS:10231622026-07-24T09:36:41Z2026-07-24T09:36:41Zby Geelhoed, Jeroen.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1565358">Click to View</a><br/>Format: Electronic Resources<br/>Affected : emotionally engaging customers in the digital ageent://SD_ILS/0/SD_ILS:11380212026-07-24T09:36:41Z2026-07-24T09:36:41Zby Wrigley, Cara, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=5398036">Click to View</a><br/>Format: Electronic Resources<br/>How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industryent://SD_ILS/0/SD_ILS:10432512026-07-24T09:36:41Z2026-07-24T09:36:41Zby Sutton, Kim Maya, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1897053">Click to View</a><br/>Format: Electronic Resources<br/>Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problement://SD_ILS/0/SD_ILS:10219792026-07-24T09:36:41Z2026-07-24T09:36:41Zby Sarkodie-Mensah, Kwasi.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1521067">Click to View</a><br/>Format: Electronic Resources<br/>The conversation manager the power of the modern consumer, the end of the traditional advertiserent://SD_ILS/0/SD_ILS:9925512026-07-24T09:36:41Z2026-07-24T09:36:41Zby Van Belleghem, Steven.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=884839">Click to View</a><br/>Format: Electronic Resources<br/>Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrigeent://SD_ILS/0/SD_ILS:10552142026-07-24T09:36:41Z2026-07-24T09:36:41Zby Schutta, James T., 1944- author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=3002534">Click to View</a><br/>Format: Electronic Resources<br/>Müşteri ilişkileri yönetimi : teori-uygulama-ölçüment://SD_ILS/0/SD_ILS:7132812026-07-24T09:36:41Z2026-07-24T09:36:41Zby Demirel, Yavuz<br/><a href="https://www.turcademy.com/tr/kitap/musteri-iliskileri-yonetimi-9789750241628">https://www.turcademy.com/tr/kitap/musteri-iliskileri-yonetimi-9789750241628</a><br/>Format: Books<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:10505182026-07-24T09:36:41Z2026-07-24T09:36:41Zby VanDuinkerken, Wyoma, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=2068951">Click to View</a><br/>Format: Electronic Resources<br/>Maximize your social : one-stop guide to building a social media strategy for marketing and business successent://SD_ILS/0/SD_ILS:10190122026-07-24T09:36:41Z2026-07-24T09:36:41Zby Schaffer, Neal.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1381806">Click to View</a><br/>Format: Electronic Resources<br/>The conversation company boost your business through culture, people and social mediaent://SD_ILS/0/SD_ILS:9888112026-07-24T09:36:41Z2026-07-24T09:36:41Zby Van Belleghem, Steven.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=838149">Click to View</a><br/>Format: Electronic Resources<br/>The supernova advisor crossing the invisible bridge to exceptional client service and consistent growthent://SD_ILS/0/SD_ILS:9443552026-07-24T09:36:41Z2026-07-24T09:36:41Zby Knapp, Rob, 1946-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=331503">Click to View</a><br/>Format: Electronic Resources<br/>The behavioral advantage what the smartest, most successful companies do differently to win in the B2B arenaent://SD_ILS/0/SD_ILS:10546152026-07-24T09:36:41Z2026-07-24T09:36:41Zby Bacon, Terry R.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=3001763">Click to View</a><br/>Format: Electronic Resources<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:9840402026-07-24T09:36:41Z2026-07-24T09:36:41Zby Performance Associates, Inc.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=782024">Click to View</a><br/>Format: Electronic Resources<br/>Customer service training 101 quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:9705532026-07-24T09:36:41Z2026-07-24T09:36:41Zby Evenson, Renee, 1951-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=617420">Click to View</a><br/>Format: Electronic Resources<br/>Going social excite customers, generate buzz, and energize your brand with the power of social mediaent://SD_ILS/0/SD_ILS:10025072026-07-24T09:36:41Z2026-07-24T09:36:41Zby Goldman, Jeremy.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1043644">Click to View</a><br/>Format: Electronic Resources<br/>Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get resultsent://SD_ILS/0/SD_ILS:10006252026-07-24T09:36:41Z2026-07-24T09:36:41Zby Evenson, Renee, 1951-<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1017049">Click to View</a><br/>Format: Electronic Resources<br/>The market-driven supply chain a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:10015772026-07-24T09:36:41Z2026-07-24T09:36:41Zby Burrows, Robert P. (Robert Penn)<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1031930">Click to View</a><br/>Format: Electronic Resources<br/>Slow down, sell faster! understand your customer's buying process and maximize your salesent://SD_ILS/0/SD_ILS:9729672026-07-24T09:36:41Z2026-07-24T09:36:41Zby Davis, Kevin.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=647607">Click to View</a><br/>Format: Electronic Resources<br/>The customer service survival kit what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:10088402026-07-24T09:36:41Z2026-07-24T09:36:41Zby Gallagher, Richard S.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=1128244">Click to View</a><br/>Format: Electronic Resources<br/>The art of client service : the classic guide, updated for today's marketers and advertisersent://SD_ILS/0/SD_ILS:11091912026-07-24T09:36:41Z2026-07-24T09:36:41Zby Solomon, Robert, author.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=4454422">Click to View</a><br/>Format: Electronic Resources<br/>Stakeholders matter a new paradigm for strategy in societyent://SD_ILS/0/SD_ILS:9859432026-07-24T09:36:41Z2026-07-24T09:36:41Zby Sachs, Sybille.<br/><a href="https://ebookcentral.proquest.com/lib/baskent-ebooks/detail.action?docID=807135">Click to View</a><br/>Format: Electronic Resources<br/>