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by
Strouse, Karen G.
Format:
Alıntı:
Customer-centered telecommunications services marketing Strouse, Karen G.
by
Mellouk, Abdelhamid, editor.
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Quality of experience engineering for customer added value services : from evaluation to monitoring /
by
King, Brett.
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Bank 2.0 how customer behaviour and technology will change the future of financial services / King
by
Zeithaml, Valarie A.
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Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.
by
şenyurt, Lale
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Measuring the customer satisfaction of services offered by a social security organization in Turkey
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Mediano, Javier Morales, author.
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Customer orientation in highly relational services: antecedents and consequences / Mediano, Javier
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Polese, Francesco, editor.
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Customer services -- Management -- Congresses.
by
Evenson, Renee, 1951-
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Customer services -- Terminology.
by
Solomon, Micah.
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Customer services -- Technological innovations.
by
Chapman, R. L. (Ross L.)
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Customer services -- Quality control.
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Altinay, Levent, editor.
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Service industries -- Customer services.
by
Gallagher, Richard S.
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Customer services -- Management -- Humor.
by
Chakrapani, Chuck
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Customer services -- Quality control.
by
Korkmaz, Sezer.
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Customer services.
by
Blanchard, Kenneth H., author.
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Customer services.
by
Martins, Flavio, author.
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Customer services.
by
Tomo, Andrea, author.
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Customer services.
by
Berridge, Eric, author.
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Customer services.
by
Loeffler, Bruce, author.
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Customer services.
by
Heskett, James L., author.
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Customer services.
by
Berkovi, Jack, author.
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Customer services.
by
Gureja, Gopal K., author.
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Customer services.
by
Robson, Kevin.
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Customer services.
by
Performance Associates, Inc.
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Customer services.
by
Kuzmeski, Maribeth.
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Customer services.
by
Inghilleri, Leonardo.
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Customer services.
by
Evenson, Renee, 1951-
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Customer services.
by
Goodman, John A.
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Customer services.
by
DiJulius, John R., 1964-
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Customer services.
by
Doane, Darryl S.
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Customer services.
by
Arussy, Lior.
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Customer services.
by
Evenson, Renee, 1951-
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Customer services.
by
Barlow, Janelle, 1943-
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Customer services.
by
La Roche, Michael.
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Customer services.
by
van Riel, Allard C. R.
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Customer services.
by
Zemke, Ron.
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Customer services.
by
Doane, Darryl S.
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Customer services.
by
Reason, Ben, 1972- author.
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Customer services.
by
Gruenberg, Michael L., 1946- author.
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Online information services industry -- Customer services.
by
Blount, Jeb.
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Customer services.
by
Owton, Avril.
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Customer services.
by
Thomas, Ann, 1951-
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Customer services.
by
Garber, Peter R.
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Customer services.
by
Kandampully, Jay.
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Customer services.
by
Bell, Chip R.
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Customer services.
by
Gallagher, Richard S.
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Customer services.
by
DiJulius, John R., 1964-
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Customer services.
by
Eliason, Frank, 1972-
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Customer services.
by
Collier, Marsha.
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Customer services.
by
Performance Associates, Inc.
Format:
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Customer services.
by
Bell, Chip R.
Format:
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Customer services.
by
Field, Joy M., author.
Format:
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Customer services.
by
Bolton, Ruth N. (Ruth Nancy), author.
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Customer services.
by
Field, Joy M.
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Customer services.
by
Chesbrough, Henry William.
Format:
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Customer services.
by
Osterwalder, Alex, author.
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Customer services -- Management.
by
Weinstein, Art, author.
Format:
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Customer services -- Management.
by
Chinunda, Emmanuel Danstan.
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Customer services -- Africa.
by
Zimmerman, Wesley.
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Customer services -- Marketing.
by
Estampe, Dominique, author.
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Customer services -- Management.
by
Evenson, Renee, 1951-
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Customer services -- Management.
by
Reis Pinheiro, Carlos Andre, 1940-
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Telecommunication -- Customer services.
by
Javalgi, Raj.
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Customer services -- Marketing.
by
Evardsson, Bo.
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Customer services -- Management.
by
D'Ausilio, Rosanne, 1941-
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Customer services -- Management.
by
Martin, William B.
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Customer services -- Management.
by
Stamatis, D. H., 1947-.
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Customer services -- Quality control.
by
Sclafani, Ray, 1968- author.
Format:
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Customer services.
by
Candiotto, Roberto, author.
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Customer services -- Information technology.
by
Wu, Zhaohui, author.
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Customer services -- Information technology.
by
Trefler, Alan, author.
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Customer services.
by
Callaway, Joseph, 1943-
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Customer services -- United States.
by
Davis, Phil.
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Customer services.
by
Pupo, Raul.
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Customer services -- United States.
by
O'Sullivan, Larry, author.
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Customer services.
by
Piercy, Nigel.
Format:
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Customer services.
by
Baron, Steve.
Format:
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Customer services.
by
ProQuest (Firm)
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Customer services.
by
Rust, Roland T.
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Customer services.
by
Baird, Kristin, author.
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Medical care -- Customer services.
by
Gerson, Richard F.
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Customer services.
by
Williams, Colin C., 1961-
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Customer services -- Great Britain.
by
Toporek, Adam , author.
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Customer services -- Social aspects.
by
McDonald, Kelly.
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Customer services.
by
American Water Works Association.
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Water utilities -- Customer services.
by
Hull, Frank M.
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Customer services -- Technological innovations.
by
Scammell, Jaquie.
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Customer services-Communication systems.
by
Barlow, Janelle, 1943-
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Customer services.
by
Giménez, Josep F. Valls.
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Customer services.
by
Magnini, Vincent P., author.
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Service industries -- Customer services.
by
Chang, Wei-Lun., author.
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Customer services -- Data processing.
by
Mishra, Abhishek, editor.
Format:
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Customer services -- Management.
by
Sörman-Nilsson, Anders, author.
Format:
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Customer services.
by
Weinman, Joe, 1958- author.
Format:
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Customer services.
by
Price, Bill, 1950- author.
Format:
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Customer services.
by
Mitchell, Dave, 1961-
Format:
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Customer services.
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Computer industry -- Customer services -- Management.
by
Lowenstein, Michael W., 1942- author.
Format:
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Customer services.
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Computer industry -- Customer services -- Management.
by
Jaffe, Joseph, 1970-
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Customer services.
by
Hayes, Bob E., 1963- author.
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Customer services.
by
Fragasso, Philip M., 1950-
Format:
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Customer services.
by
Wilburn, Morris, 1953- author.
Format:
Alıntı:
Customer services.
by
Gerson, Richard F.
Format:
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Customer services -- Evaluation.
by
Zane, Chris.
Format:
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Customer services.
by
Sherman, Rachel, 1970-
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Hospitality industry -- Customer services -- United States.
by
Griffin, Jill.
Format:
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Customer services.
by
Eskerod, Pernille.
Format:
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Customer services -- Management.
by
Mehta, Nick, 1977- author.
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Customer services.
by
Solis, Brian.
Format:
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Customer services.
by
Consumer Focus (Great Britain)
Format:
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Banks and banking -- Customer services -- Great Britain.
by
Collardi, Boris F. J.
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Banks and banking -- Customer services.
by
Pigues, D. Keith.
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Customer services -- Management.
by
Cook, Sarah, 1955-
Format:
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Customer services.
by
Evenson, Renee, 1951-
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Customer services.
by
Spector, Robert, 1947- author.
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Customer services -- United States -- Handbooks, manuals, etc.
by
Blunt, Carolyn.
Format:
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Customer services.
by
Bell, Chip R.
Format:
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Customer services.
by
St. Clair, Guy, 1940-
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Information services industry -- Customer services.
by
Chopra, Sunil
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Customer services -- Management.
by
Örs, Hüsniye
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Customer services -- Management.
by
Christensen, Clayton M.
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Customer services.
by
McKenna, Regis.
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Customer services.
by
Solomon, Laura, 1967- author.
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Libraries -- Customer services.
by
Doucett, Elisabeth, author.
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Libraries -- Customer services.
by
Goodman, John A., author.
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Customer services -- Technological innovations.
by
Chopra, Sunil
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Customer services -- Management.
by
Rodrigues, L. L. R.
Format:
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Customer services -- Evaluation.
by
Edson, John, 1966-
Format:
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Customer services.
by
Turow, Joseph.
Format:
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Customer services -- Technological innovations.
by
Taneja, Nawal K.
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Airlines -- Customer services.
by
Ramachandra, K.
Format:
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Customer services -- Management.
by
Michelli, Joseph A.
Format:
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Customer services.
by
Akın, Murat
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Banks and banking -- Customer services.
by
Boyd, David.
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Construction industry -- Customer services.
by
Turow, Joseph, author.
Format:
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Customer services -- Technological innovations.
by
Christensen, Clayton M.
Format:
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Customer services.
by
Buttle, Francis.
Format:
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Customer services.
by
Alegre, Helena, author.
Format:
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Water utilities -- Customer services -- Evaluation.
by
Scott, David Meerman, author.
Format:
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Customer services.
Format:
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Customer services.
by
Henderson, Michael, author.
Format:
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Customer services -- United States.
by
Niemeier, Stefan, 1973-
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Retail trade -- Customer services.
by
Chevalier, Michel.
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Luxury goods industry -- Customer services.
by
Mirchandani, Kiran, 1968-
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Customer services -- Social aspects -- India.
by
Quattrocchi-Oubradous, Xavier.
Format:
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Customer services -- Congresses.
by
Hens, Thorsten.
Format:
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Banks and banking -- Customer services.
by
Allen, Danica R., 1959- author.
Format:
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Customer services -- Quality control -- Research.
by
Jurewicz, Lynn.
Format:
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Customer services -- Technological innovations.
by
Karras, Vasilis.
Format:
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Banks and banking -- Customer services.
by
Orr, Julian E. (Julian Edgerton), 1945- author.
Format:
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Xerox Corporation -- Customer services.
by
Demirel, Yavuz
Format:
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Customer services.
by
McDougall, J. S.
Format:
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Customer services -- United States.
by
Kumar, Anjali.
Format:
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Banks and banking -- Customer services -- Brazil.
by
Halinen, Aino, 1961-
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Advertising agencies -- Customer services -- Finland -- Case studies.
by
Fluss, Donna.
Format:
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Customer services -- Management.
by
Svane, Mikkel, author.
Format:
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Customer services.
by
Le Bon, Joël (College teacher), author.
Format:
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Customer services.
by
Hastings, Hunter., author.
Format:
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Customer services.
by
Davis, Robert A., 1947-
Format:
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Customer services -- Management.
by
Ṿolfson, ʻAdi, 1971-, author.
Format:
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Customer services.
by
Reisman, Richard, author.
Format:
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Customer services -- Evaluation.
by
World Bank.
Format:
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Overview -- Banking the poor -- Starting to bank -- Adding customer services -- Building branchless
by
Nair, Suja R.
Format:
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functions -- pt. 3. Stores management and information technology -- pt. 4. Supply chain, customer services
by
Rowley, J. E.
Format:
Alıntı:
-- Building customer relationships -- Branding and corporate identity -- Marketing communications -- Price and
by
Zanjirani Farahani, Reza.
ScienceDirect http://www.sciencedirect.com/science/book/9780123852021
Format:
Alıntı:
, retailing, customer services and future trends. An introduction to logistics Provides practical applications
by
Hennig, Teresa, 1958-
Format:
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. Producing and tracking the goods & services -- pt. 4. Tracking and analyzing financial data -- pt. 5
by
Sinclair, Joseph T.
Format:
Alıntı:
; Selling your services -- Unpleasantries: Dealing with buyer fraud -- Making it work: Software features
by
Alderson, Keanon J., author.
Format:
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insight to this important business customer. Much of the literature on family business is from the United
by
Parrillo, Nicholas R.
Format:
Alıntı:
"no" : salaries as a reaction against customer service -- State and local taxation : the tax ferrets
by
Paluch, Stefanie.
Format:
Alıntı:
services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a
by
Zanjirani Farahani, Reza.
ScienceDirect http://www.sciencedirect.com/science/book/9780123852021
Format:
Alıntı:
, retailing, customer services and future trends. An introduction to logistics Provides practical applications
by
Kelly, Anthony, M. Sc.
ScienceDirect http://www.sciencedirect.com/science/book/9780750669955
Format:
Alıntı:
ranging from the process industries to customer services systems.
by
Gurugé, Anura.
ScienceDirect http://www.sciencedirect.com/science/book/9781555582807
Format:
Alıntı:
-- Supply-Chain and Customer Relationship Management -- Web Services -- Living and Breathing Portals
by
Stojanovic, Robert, author.
Format:
Alıntı:
from data analysis to indicate how hotel managers use EI to lead their front-line customer services
by
Rai, Ashish, author.
Format:
Alıntı:
comprehensive analysis for cloud customer and providers from security stand point. As more and more data move
by
Velamuri, Vivek K. author.
Format:
Alıntı:
· Practitioners interested in the phenomenon of integrating products and services into customer-oriented offerings
by
Olsson, Ulf.
ScienceDirect http://www.sciencedirect.com/science/book/9780123821928
Format:
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applied to multimedia services from a "hands-on" perspective, ensuring that developers know how to use the
by
Olsson, Ulf.
ScienceDirect http://www.sciencedirect.com/science/book/9780123821928
Format:
Alıntı:
applied to multimedia services from a "hands-on" perspective, ensuring that developers know how to use the
by
Murray, John A., Ph. D.
Format:
Alıntı:
customer understanding to strategy innovation: practical tools to establish competitive positioning / Cliff
by
Temeloğlu, Münüre Hande
Tam metin Pdf (1 mb) http://lib.baskent.edu.tr/tezbaskent1/00258.pdf
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Alıntı:
concept and developing competition conditions, have to product and design goods or services by answering
by
Gunasekaran, A.
ScienceDirect https://www.sciencedirect.com/science/book/9780080435671
Format:
Alıntı:
, driven by customer-designed products and services. Critical to successfully accomplishing AM are a few
by
Leader, Joseph Paul, author.
Format:
Alıntı:
advantage, risk, and complexity influence the perception of business travelers about air taxi services
by
Kim, ShinHye, author.
Format:
Alıntı:
improving customer lifetime value. Yet, a relatively small part of customer relationship management research
by
Materla, Tejaswi, author.
Format:
Alıntı:
methodology provides insights into the voice of the customer through visualization of the relationship between
by
Taylor Chan, Tit Yee, author.
Format:
Alıntı:
services in a fast-moving business world is insufficient to support management in the retail industry to
by
Moore, Lorraine A., author.
Format:
Alıntı:
, financial services, pharmaceuticals, and more. Talented, passionate, and committed people will change the
by
Zeithaml, Valarie A., author.
Format:
Alıntı:
differentiation from the competition, increased share of customer budget, and improved customer satisfaction
by
Zhang, Zhenji. editor.
Format:
Alıntı:
-Carbon and Logistics -- Part 4: Knowledge Management -- Part 5: Customer Relations Management -- Part 6
by
Liu, Shunzhong. author.
Format:
Alıntı:
Knowledge Intensive Business Services -- Typology of Knowledge Intensive Business Services -- Characteristic
by
Ünal, Volkan
Tam Metin PDF (1.50 MB) http://lib.baskent.edu.tr/tezbaskent1/00386.pdf
Format:
Alıntı:
efficiency in the supply chain management. In an era of globalization, products and services are designed and
by
Large, David, 1940-
ScienceDirect http://www.sciencedirect.com/science/book/9780123744012
Format:
Alıntı:
intricacies of their own unique services. This book serves as an essential reference to all cable engineers
by
Watson, Richard.
ScienceDirect https://www.sciencedirect.com/science/book/9780750687591
Format:
Alıntı:
. Answering those customer needs, fixed/mobile convergence (FMC) marries the mobility provided by cellular
by
Melton, Trish.
ScienceDirect http://www.sciencedirect.com/science/book/9780750684774
ScienceDirect - full text online http://www.sciencedirect.com/science/book/9780750684774
ScienceDirect - full text online http://www.sciencedirect.com/science/book/9780750684774
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these sectors, which can vary considerably from the needs of the IT, customer or financial services
by
Grady, Jeffrey O.
ScienceDirect http://www.sciencedirect.com/science/book/9780123740144
Format:
Alıntı:
engineering usually begins with defining a product that will satisfy a customer need and then rationally
by
Ahmad, Nisar, author.
Format:
Alıntı:
, custodial services, and so on to compensate the rising cost of funds. These new development are expected to
by
Barber, Brian.
ScienceDirect https://www.sciencedirect.com/science/book/9781597490276
Format:
Alıntı:
malicious hackers. * Only book available on Microsoft's brand new, Windows Server Update Services * Employs
by
Murray, Brian H., 1968-
Format:
Alıntı:
-- Music -- Sales leads -- Video -- Cease and desist -- Customer convenience -- Copy protection and digital
by
Wright, Edwin (Engineer)
ScienceDirect http://www.sciencedirect.com/science/book/9780750662710
Format:
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technologies -- Broadband customer access technologies -- Local and Wide Area Networks -- Converged networks
by
Ünal, Ali
Format:
Alıntı:
Abstract: Services make up the bulk of todays economy. The dynamic environment of services places a
by
International Conference on EuroGOOS (1st : 1996 : Hague, Netherlands)
Available from ScienceDirect. Online version available for university members only. This requires an institutional login off-campus.
ScienceDirect http://www.sciencedirect.com/science/book/9780444828927
ScienceDirect http://www.sciencedirect.com/science/bookseries/04229894/62
ScienceDirect https://www.sciencedirect.com/science/book/9780444828927
ScienceDirect http://www.sciencedirect.com/science/book/9780444828927
ScienceDirect http://www.sciencedirect.com/science/bookseries/04229894/62
ScienceDirect https://www.sciencedirect.com/science/book/9780444828927
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Alıntı:
technology in Europe relevant to the EuroGOOS strategy, and the state of information services and customer
by
Fairchild, Joseph, author.
Format:
Alıntı:
-based banking services on customer behavior. I find that internet-active banking customers exhibit higher brand
by
Luo, Yi, author.
Format:
Alıntı:
customer reviews has become a useful method to study customers' opinions about products and services. User
by
Karabas, Ismail, author.
Format:
Alıntı:
services marketing and service failures. Complementing and extending recent work on customer responses to
by
Sawatani, Yuriko. editor.
Format:
Alıntı:
-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration
by
Miller, Andrew, 1973-, author.
Format:
Alıntı:
-margin products and services -- 6. Transitioning your worst customers to high-margin products and services -- 7
by
Dahir, Hazim., author.
Format:
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discusses those barriers and offers solutions. In many cases, services are the solution because they drive
by
Kloppenborg, Timothy J., 1953-, editor.
Format:
Alıntı:
University) / Tamara L. Giluk and Shari Mickey-Boggs -- 15. Total quality: integrating customer, employee
by
Thomas, Andrew R. editor.
Format:
Alıntı:
Exploitable for Marketing of New Energy Solutions? -- A Multi- agent System for Acquiring Transport Services
by
Barnhart, Cynthia.
Format:
Alıntı:
) what they want; 2) what they are willing to pay for services; and 3) how they are impacted by planning
by
Samanlı, Nükhet
Tam Metin PDF (1 MB) http://lib.baskent.edu.tr/tezbaskent/00302.pdf
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' national or international marketing studies to be carried out in a customer-centered way. Although these
by
Hornick, Mark F.
ScienceDirect http://www.sciencedirect.com/science/book/9780123704528
Format:
Alıntı:
approach and design issues, with detailed code examples in Java; a Web Services interface to enable JDM
by
Currie, Wendy, 1960-
ScienceDirect http://www.sciencedirect.com/science/book/9780750661409
Format:
Alıntı:
parts, E-Business Models and Taxonomies; E-Business Markets; E-Business Customer Performance Measurement
by
Bretherick, Leslie, editor
ScienceDirect http://www.sciencedirect.com/science/book/9780080500300
Format:
Alıntı:
please contact the customer services department at eicustomersupport@elsevier.com Features and Benefits
by
Li, Tonghui, author.
Format:
Alıntı:
services, works in modularized method. All the services that can be conveniently applied on the customer
by
Nathan, Alexandros, author.
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-subscription-based services. Predicting spending patterns in such settings is particularly challenging due to the capricious
by
Gargiulo, Pascual Ángel. editor.
Format:
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Case Study on Customer Service’s Employees at an Electrical Services Company -- Part IV: Explaining
by
Wei, Wei. author.
Format:
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– Aalsmeer Flower Auction -- Service: Customer Cooperative – CUMA -- Service: Customer Cooperative –MIGROS
by
Macaulay, Linda A.
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-- Opportunities to Improve Health Visiting Services through Lean Thinking -- Including Customer Representatives in
by
Cervo, Dalton, 1967-
Format:
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Management (MDM), and provide a practical guide for successfully implementing a Customer MDM program, which
by
Guros, Larry.
ScienceDirect http://www.sciencedirect.com/science/book/9781555583316
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Server. The technology covered includes: object relational media storage and services within the database
by
Meriç, Aşiyan
Format:
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. Competition in the market and transfer of market from internal performance to external interests like customer
by
Khan, Amin, author.
Format:
Alıntı:
customer expectations and the airline perceptions of those expectations. On the peripheral services, the
by
Kaminow, Ivan P., 1930-
ScienceDirect https://www.sciencedirect.com/science/book/9780123741721
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, reconfigurable add-drop multiplexers, Ethernet technologies, broadband access and services, metro networks, long
by
Kaminow, Ivan P., 1930-
ScienceDirect https://www.sciencedirect.com/science/book/9780123741714
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, reconfigurable add-drop multiplexers, Ethernet technologies, broadband access and services, metro networks, long
by
, AXELOS.
Format:
Alıntı:
? -- Table 3.4 Customer decisions on service provider types -- 3.4 How to define services -- 3.4.1 Step 1
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